Nina Caldwell
Junkyard Golf Club offers tickets for rounds of crazy golf at their venues across the UK. The company uses a third-party ticketing company, TicketCo UK Limited, to process and manage bookings. While the golf club does not offer refunds for unused places, it may offer a rebook for an off-peak day, depending on availability. If you are requesting a refund, you need to provide 48 hours' notice prior to your booking. If you give 24 hours' notice or less, they will move your booking to a new date when you can attend. It is important to note that if you are 15 minutes late to your allotted time slot, your booking is considered missed, and the money is not refundable.
| Characteristics | Values |
|---|---|
| Refund Policy | Refunds are not offered for unused places or no-shows. |
| Rebooking | Rebooking is allowed for online bookings with at least 48 hours' notice. |
| Notice Period | Rebooking with 24 hours' notice or less will result in the booking being moved to a new off-peak day. |
| Time Limit for Rebooking | Customers have 30 days from the original booking date to rebook, with the new date up to 3 months in advance. |
| Late Arrivals | If customers are 15 minutes late for their slot, they are considered a no-show, and the money is not refundable. |
| Changes to Bookings | Changes to bookings can be made by contacting [email protected]. |
| Group Size Changes | If the group size drops below 12, the booking can be changed to golf-only, and any unused tokens/packages will be provided. |
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What You'll Learn
Refunds are not offered for unused places
Junkyard Golf Club does not offer refunds for unused tickets. This is because time slots are taken off sale by their external ticketing site, and they are unable to resell them. If you are unable to make your booking, you must give at least 48 hours' notice for a refund. If you give less than 48 hours' notice, they will move your booking to a new date when you are available, but this can only be done once and will be for an off-peak day.
If you are late to your allotted time slot, your money is also non-refundable. However, if you email them whilst running late, they may be able to accommodate you in a later time slot, depending on availability. If you need to add extra players to your booking, you can do so by contacting their customer service team. However, if they have sold out online, you will not be able to add additional tickets to your booking. As a goodwill gesture, they may accommodate your request to change your booking, but this is subject to the discretion of their customer service team and they require at least 24 hours' notice.
If you have paid a deposit and your numbers drop below 12, your booking will no longer be honoured for packages, and you will need to contact their customer service team to book you in for golf only. In this case, you will still be given all the tokens/packages purchased for your group. Rebooks can only be made for off-peak days (Monday, Tuesday, or Wednesday).
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Refunds are available with 48 hours' notice
Junkyard Golf Club offers refunds to customers who provide at least 48 hours' notice before their booking. To request a refund, customers must send their booking confirmation to the Guest Experience team via live chat or email at [email protected]. The team will then process the refund.
It's important to note that refunds are only available for online bookings. If you provide less than 48 hours' notice, Junkyard Golf Club will not offer a refund, but they may be able to reschedule your booking. Rescheduling is also subject to availability and can only be done once, with the new booking date being an off-peak day.
In the case of unused places or no-shows, Junkyard Golf Club does not typically offer refunds. However, they may offer a rebook on an off-peak day, depending on availability. If you need to make changes to your booking, such as adding or removing players, you can contact [email protected]. Any changes are subject to the discretion of the customer service team and may result in changes to the ticket price or chosen date.
Junkyard Golf Club also reserves the right to refuse entry or ask customers to leave the venue at any time, without a refund, due to misconduct or other reasons at the discretion of the venue manager and/or security. Therefore, it is important to adhere to their terms and conditions to avoid losing your booking without a refund.
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No refunds if you're refused entry
Junkyard Golf Club does not offer refunds for tickets under any circumstances. This includes instances where a customer is refused entry or asked to leave due to misconduct or otherwise. The decision to refuse entry or ask a customer to leave is at the discretion of the venue manager and/or security.
While refunds are not available, customers who can no longer attend their booking can request to change their booking by contacting [email protected]. Changes to bookings are subject to the discretion of the customer service team and must be made at least 24 hours in advance. Rebookings can only be made for off-peak days (Mondays, Tuesdays, or Wednesdays).
If a customer does not show up for their booking and does not provide advance notice, Junkyard Golf Club is unable to offer a refund or rebooking. In addition, if a customer arrives late for their allotted time slot and misses their booking, the money is non-refundable. However, if the customer notifies the club in advance that they are running late, they may be accommodated in a later time slot, subject to availability and at the discretion of the Caddy Shack.
It is important to note that Junkyard Golf Club uses a third-party ticketing company, TicketCo UK Limited, to process and manage bookings. TicketCo's terms and conditions for end-users and its privacy policy contain important information about the terms and conditions that apply to bookings made through their website.
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Tickets are non-exchangeable
Junkyard Golf Club does not offer refunds or exchanges on tickets purchased. This is because time slots are taken off sale by their external ticketing site, and they are unable to resell the tickets. If you are requesting a refund, you must give at least 48 hours' notice prior to your booking. You can do this by sending your booking confirmation to the Guest Experience team through Live Chat or email. If you provide less than 24 hours' notice, they can move your booking to a new off-peak day when you are able to attend. You have 30 days from your original booking date to rebook, and this can be up to 3 months in advance.
If you are late to your allotted time slot, your booking will be missed, and the money will not be refunded. However, if you email while running late, Junkyard Golf Club may accommodate you in a later time slot at the Caddy Shack's discretion. If you need to add extra players to your booking, you can email to see if they can accommodate you. If the booking is sold out online, you will not be able to add additional tickets to your booking. As a goodwill gesture, they may be able to accommodate your request to change your booking, but this will be subject to the discretion of their customer service team.
If numbers drop below 12 after the deposit has been paid, you will need to contact their customer service team, who will be able to book you in for golf only. They do not offer refunds for any unused places, but they may be able to offer a rebook on an off-peak day depending on availability. You will still be given all the tokens/packages purchased for your group. If you do not show up for your booking and do not let them know in advance, they are unable to rebook or refund this.
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Refunds are unavailable if you miss your time slot
Junkyard Golf Club does not offer refunds for missed time slots. If you are running late, it is advised that you contact them via email at [email protected]. While refunds are not available, they may be able to accommodate you in a later time slot at the Caddy Shack's discretion.
If you need to change your booking, you can contact Junkyard Golf Club via email at [email protected]. They may be able to accommodate your request as a goodwill gesture, but this is subject to the discretion of their customer service team. You will need to provide at least 24 hours' notice, and rebooks can only be made for Mondays, Tuesdays, or Wednesdays (off-peak days).
If you are requesting a refund, you must provide at least 48 hours' notice prior to your booking. You can send your booking confirmation through Live Chat or email at [email protected], and their Guest Experience team will assist you. If you provide less than 48 hours' notice, they will not offer a refund, but they can move your booking to a new off-peak date when you are able to attend.
It is important to note that Junkyard Golf Club's terms and conditions state that they do not offer refunds for any unused places. If you do not show up for your booking and do not notify them in advance, you will not be eligible for a refund or rebook.
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Frequently asked questions
No, Junkyard Golf Club does not refund tickets. However, they may be able to rebook you for an off-peak day.
Contact Junkyard Golf Club at [email protected] as soon as possible. They require at least 24 hours' notice for any changes.
If you are more than 15 minutes late, your booking is no longer valid and your money will not be refunded. However, if you email [email protected] while running late, they may be able to accommodate you in a later time slot.
If the number of players drops below 12 after the deposit has been paid, your booking for packages will no longer be honored. You will need to contact the customer service team to book you in for golf only.
If you give 48 hours' notice, you can request a refund by sending your booking confirmation to Junkyard Golf Club through Live Chat or email at [email protected]. If you give 24 hours' notice or less, they will move your booking to a new off-peak date when you are able to attend.
