Trevor Ng
Performance Golf is a company that offers golf instruction videos and equipment. The company has received mixed reviews, with some people reporting positive experiences and others complaining about aggressive marketing tactics and unexpected charges. Performance Golf offers a money-back guarantee on its products and invites consumers with complaints to contact their customer service department. The Better Business Bureau (BBB) has recorded complaints about the company, but it is unclear how these issues were ultimately resolved. Overall, it appears that Performance Golf is not a scam, but some of its marketing and business practices have been called into question.
| Characteristics | Values |
|---|---|
| Customer Service Contact | (800) 523-5760 or email at [email protected] |
| Customer Service Offerings | Full refund if not happy with the product |
| Customer Satisfaction | Mixed reviews |
| Pricing | USD 47 for the Anti-Slice Video Series |
| Pricing | USD 29/month for the Scratch Club membership |
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What You'll Learn
Performance Golf Zone: Legit or Scam?
Performance Golf Zone has received mixed reviews online, with some people claiming it is a scam, while others seem satisfied with their services.
Some people have complained about the company's marketing tactics, including long videos and click-bait ads, which are designed to get people to sign up for their scratch golf membership. They claim that the company makes it difficult to opt out of the membership, which is a recurring revenue stream for them. There are also complaints about unexpected charges and unsolicited marketing messages.
On the other hand, some people have praised Performance Golf Zone's customer service, saying that they received prompt and professional assistance when they needed to correct a mistake with their order. One person even said that the company went above and beyond to fix their problem. There are also positive reviews about their golf instructor, Rhys, who is described as patient and knowledgeable.
It is worth noting that golf is a sport where one fix does not work for everyone, and there are different fundamentals and techniques that can be learned for free on YouTube.
Overall, while there are some negative reviews and complaints about Performance Golf Zone, there is also positive feedback, suggesting that it may not be a scam but rather a company with some satisfied customers and some dissatisfied ones.
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Performance Golf's refund policy
Performance Golf offers a 365-day return policy for customers who are not completely satisfied with their purchase. This policy applies to all products except for final sale items, which are not eligible for return, exchange, or refund. To initiate a return, customers can contact Performance Golf's customer support team, who will provide instructions on how to return the item and generate a Return Merchandise Authorization (RMA) number.
For physical products, customers are responsible for shipping the item back to the company's return address: Corporate Disk Company, 1301 Ridgeview Drive McHenry, IL 60050 C/O- Performance Golf. Once the item is received, Performance Golf will inspect it, and if it meets their return criteria, they will issue a refund to the original payment method within 7 business days. The company will notify customers via email once the refund has been issued. However, it may take an additional 5-10 business days for the refund to appear on the customer's bank statement, depending on the financial institution.
Performance Golf also offers refunds for digital products, excluding Scratch Club and VIP Coaching. Customers have 365 days from the date of purchase to request a 100% refund for digital products. After this period, refund requests will not be processed.
Additionally, Performance Golf offers a refund for their "Ball Backwards Blueprint" product. If a customer has submitted a "Swing Review" and received a virtual coaching video from a Performance Golf instructor, they may qualify for an additional refund up to the original purchase price of the "Ball Backwards Blueprint".
It's important to note that VIP Coaching monthly membership plan payments are non-refundable. Trial subscriptions, such as Scratch Club and VIP Coaching, are also non-refundable. However, customers can cancel their trial subscriptions at any time by contacting Performance Golf's customer support.
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Performance Golf's customer service
Performance Golf offers customer support for its consumers with complaints. The company invites customers to contact its customer service department by phone at (800) 523-5760 or by email at [email protected] or [email protected].
Performance Golf's website states that the company offers its customers mobile alerts regarding billing status, product launches, and cart reminders by SMS message. The website also notes that by purchasing a product or service from Performance Golf, customers are agreeing to the company's terms of service and privacy policy.
Customers can request refunds by emailing [email protected] or calling 800-523-5760. Physical products, such as training aids and golf clubs, must be returned in their original packaging to the provided address. Upon receipt, a refund will be issued to the original payment method. Performance Golf offers a 365-day guarantee from the date of purchase for refunds on physical products.
For digital products, excluding Scratch Club and VIP Coaching, customers have 365 days from the date of purchase to request a 100% refund.
Some customers have expressed concerns about Performance Golf's marketing and sales practices. There are reports of lengthy videos, aggressive marketing across social media platforms, and unsolicited text messages and voicemails encouraging customers to complete transactions.
The Better Business Bureau (BBB) has recorded complaints about Performance Golf, with some customers reporting unexpected charges and difficulties cancelling memberships or subscriptions. However, there are also instances where customers have expressed satisfaction with the company's response to their complaints, including full refunds.
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Performance Golf's marketing tactics
Firstly, Performance Golf should focus on its website. A user-friendly, visually appealing, and functional website is crucial to a strong online presence. Performance Golf should ensure its website is optimised for desktop and mobile, with high-quality images and videos, an online booking widget, and strong branding.
Performance Golf should also utilise social media platforms such as Twitter to reach a wider audience and attract new customers. For example, Performance Golf could tweet about lowered weekend rates to encourage direct bookings. Performance Golf could also create educational content, such as "How to improve your chipping" videos, to promote their teaching professionals and drive bookings.
Performance Golf could further benefit from partner marketing, collaborating with trusted brands, businesses, or influencers to promote their products and services. For example, Performance Golf could invite an influencer to shoot content at their facility, gaining exposure to the influencer's audience and a social media recommendation.
Performance Golf should also consider dynamic pricing, adjusting prices in real time based on multiple factors to maximise revenue and maintain competitiveness.
Finally, Performance Golf should measure the success of its marketing campaigns by tracking key metrics and analysing their impact on revenue.
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Performance Golf's BBB complaints
Performance Golf has received a number of complaints via the Better Business Bureau (BBB). Many of the complaints revolve around unexpected or unauthorized charges, aggressive marketing and sales tactics, and difficulties in obtaining refunds or resolving disputes.
In one case, a customer reported being charged $29 after purchasing a golf club, despite not signing up for any additional services or memberships. The customer stated that Performance Golf did not respond to their request for a credit. Another customer described a similar experience, where they were charged $499 for a subscription they did not authorize and had difficulty obtaining a refund, even after multiple attempts to contact Performance Golf.
Some customers have also complained about the company's aggressive marketing and sales tactics. One customer reported receiving constant marketing across their social media platforms and feeling pressured to sign up for additional services during the checkout process. Another customer described receiving numerous text messages and voicemails from Performance Golf encouraging them to complete a purchase, even after blocking the phone number.
Performance Golf has responded to some of the complaints, offering refunds or attempting to resolve the issues. However, in several cases, customers have indicated that they are unsatisfied with the company's response or have not received a response at all. It is worth noting that the BBB mentions that the displayed complaints might not represent all complaints filed and that some consumers may elect to not publish the details of their complaints.
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Frequently asked questions
Performance Golf Zone is not a scam, but it does employ aggressive marketing tactics. The company invites consumers with complaints to contact their customer service department directly at (800) 523-5760 or
Performance Golf offers a 365-day money-back guarantee on its products. If you are not satisfied, you can contact their customer service team for a full refund.
Performance Golf Zone is an online program that offers golf instruction. It includes video series such as the Anti-Slice Video series, which is available for $47.
Performance Golf Zone costs $29 per month after a 14-day trial.
You can contact Performance Golf's customer service department by calling (800) 523-5760 or emailing
