Miles Bennett
If you need to cancel a Golf Wang order, you must act quickly. Orders can only be canceled before they reach the packing or shipping phase. During drop seasons, orders should be canceled within 24 hours of purchase. To cancel, contact Customer Support and you will be notified once your order has been canceled. If the cancellation is processed back to the original form of payment, allow 8–10 business days for the refund. If you haven't received your refund within this time, contact Customer Support again.
| Characteristics | Values |
|---|---|
| Cancellation method | Contact Customer Support |
| Cancellation timeframe | Before the order reaches the packing and shipment phase |
| Cancellation during drop seasons | Within 24 hours of purchase |
| Refund timeframe | 8-10 business days |
| Refund enquiry | Contact Customer Support if the refund hasn't been received within 8-10 business days |
| Return policy | Orders postmarked within 7 days of delivery in new, unworn condition are eligible for a return or exchange |
| Items not eligible for return or exchange | Final sale items, washed or worn items, including jewelry and shoes |
| Non-refundable charges | Original shipping charges (except for damaged or incorrectly shipped items) |
| Customer Support response time | Up to 48 hours |
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What You'll Learn
Contact Golf Wang's customer support team
To contact Golf Wang's customer support team, you can use their online customer support platform. Here, you can request to cancel your order. You will be notified once your order has been successfully canceled. Please note that cancellations are only possible before your order reaches the packing or shipment phase. During drop seasons, order cancellations should be made within 24 hours of purchase.
If you have already received your order, you can still request a return or exchange. Items purchased from golfwang.com are eligible for return or exchange if they are postmarked within 7 days of delivery and are in a new, unworn condition. Please note that original shipping charges are non-refundable, and final sale items are not eligible for return or exchange.
For international orders, Golf Wang is not responsible for import and customs fees, and these fees are not included in the checkout price. If you do not wish to pay the import fee, you must contact Customer Support before refusing delivery of the package.
Golf Wang's customer support team aims to respond to each request within 48 hours. Please refrain from submitting multiple requests as each request is responded to in chronological order.
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Request a refund if your order was processed
If your Golf Wang order has already been processed, you can still request a refund. However, there are a few important things to keep in mind. Firstly, you must ensure that your items are in new and unworn condition, with the exception of damaged or incorrectly shipped items. Final sale items, including pre-order collections, boxers, briefs, hats, jewellery, and shoes, are not eligible for a return or exchange. Additionally, original shipping charges are non-refundable unless the items were damaged or shipped incorrectly.
To initiate the refund process, you should contact Golf Wang's customer support. Provide them with your order details and explain why you are requesting a refund. Keep in mind that customer support may take up to 48 hours to respond to your request. If your refund is approved, the amount will be processed back to your original form of payment. Allow up to 8-10 business days for the refund to reflect on your account. If you haven't received your refund within this timeframe, be sure to follow up with customer support.
It's important to note that Golf Wang's policy states that they are not responsible for lost, stolen, or damaged packages once the order has been shipped. Therefore, it's advisable to carefully review their shipping policy and consider using a tracked delivery service to ensure the safe return of your items. Additionally, during drop seasons, it's recommended to request a refund within 24 hours of purchase to increase the chances of a successful transaction.
When corresponding with customer support, be sure to provide all the necessary information regarding your order, including order number, item details, and any relevant photographs if you're requesting a refund for damaged or incorrect items. Keep a record of your communications and be mindful of the response timeframes they provide. If you have any special circumstances or concerns, don't hesitate to include those in your initial request to ensure a swift and satisfactory resolution.
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Understand that cancellations are not possible after the packing phase
Golf Wang has a clear policy regarding order cancellations, which states that once an order has reached the packing or shipment phase, it cannot be canceled. This means that if your order is in the process of being packed or has already been packed and shipped, you will not be able to cancel it.
The company emphasizes that customers should contact Customer Support as soon as possible if they need to cancel an order. During drop seasons, it is recommended to request a cancellation within 24 hours of purchase to ensure that the order has not yet progressed to the packing phase.
It's important to understand that Golf Wang's cancellation policy is non-negotiable once an order enters the packing phase. This is because the company's fulfillment process is designed to efficiently process and ship orders as quickly as possible. Once an order is in the packing phase, it indicates that the order has already been processed and is ready for shipping, making it challenging to accommodate cancellations.
Additionally, Golf Wang's policy on final sale items further reinforces the importance of understanding that cancellations are not possible after the packing phase. Any items marked as final sale cannot be canceled, and this includes pre-order collections, boxers, briefs, hats, jewelry, shoes, and other items as determined by the company.
In summary, customers need to be mindful of the packing phase deadline when canceling Golf Wang orders. Once an order has progressed to this stage, cancellations are no longer possible, and customers should instead refer to the company's return or exchange policies if they still wish to amend their order after the packing or shipment phase.
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International orders may be subject to import fees
Golf Wang's international orders may be subject to import fees, duties, and taxes. These fees are determined by the destination country and are the responsibility of the recipient. Golf Wang has no control over these fees and is not responsible for their payment. The fees vary depending on the package's destination and weight, typically ranging from $20 to $50 for international shipping.
It is advisable to check with your local customs office for an estimate of these fees before placing an order. Tools like DutyCalculator can also help estimate duties to avoid unexpected charges. Some countries, like Japan, include duties and taxes in the product price, while others, like South Korea, give customers the option to pay at checkout or upon delivery to local customs authorities.
International orders may face delays due to customs, and it is important to understand these steps to be prepared for any fees or wait times. Once an order leaves the US, packages are transferred to the destination country's customs agents for clearance. This can cause delays in delivery, with international orders taking up to 8 weeks to arrive at their final destination.
To cancel an international order, immediate action is required. Contact Golf Wang's customer support via official channels with your order number before the order enters the processing stage. Once the order reaches the packing and shipment phase, cancellations are no longer possible.
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Returns and exchanges are possible within 7 days
Golf Wang allows returns and exchanges within 7 days of delivery. To be eligible for a return or exchange, items must be in new and unworn condition and purchased from golfwang.com. Washed or worn items, including jewellery and shoes, are not permitted for return or exchange. Similarly, final sale items such as pre-order collections, boxers, briefs, and hats cannot be returned or exchanged.
If you receive a damaged or incorrect item, you must report it to Customer Support within 7 days of delivery. They will provide you with further instructions on how to proceed with the return or exchange. Please note that original shipping charges are non-refundable, except in cases of damaged or incorrectly shipped items. Additionally, online purchases cannot be returned or exchanged at retail store locations, and retail store purchases cannot be returned or exchanged online.
To initiate a return or exchange within the 7-day window, contact Customer Support. Please allow up to 48 hours for a response. When requesting a return or exchange, refrain from submitting multiple requests. You will be notified once your return is approved and provided with instructions on how to proceed.
It's important to note that cancelling an order is only possible before it reaches the packing or shipment phase. During drop seasons, it is recommended to cancel within 24 hours of purchase to ensure a successful cancellation. Once your payment and order have been processed, Golf Wang is unable to make changes to individual items.
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Frequently asked questions
To cancel your order, contact Customer Support. You will be notified once your order is cancelled. Please note that cancelling an order is only possible before it reaches the packing or shipment phase.
It can take up to 8-10 business days for the refund to be processed. If you haven't received your refund within this time frame, contact Customer Support.
During drop seasons, order cancellations should be made within 24 hours of purchase.
