Nina Caldwell
Performance Golf Zone is an online publishing platform for golfers looking to improve their game. The website offers free training videos and premium golf training programs for a bi-monthly paid subscription. If you want to cancel your membership, you can do so via email, phone, or by submitting a request on the website. You should receive a confirmation email notifying you once the cancellation comes into effect.
| Characteristics | Values |
|---|---|
| Cancellation Channels | Email, Phone, Online Form |
| Email Address | [email protected] |
| Phone Number | (800) 523-5760 |
| Online Form | https://scratchgolfacademy.zendesk.com/ |
| Cancellation Confirmation | Via email |
| Money-Back Guarantee | 30 days for monthly plans, 365 days for yearly plans |
| Refund Application | Via DoNotPay |
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What You'll Learn
Cancelling Performance Golf Zone via email
To cancel your Performance Golf Zone membership via email, you can follow these steps:
Firstly, it's important to note that Performance Golf Zone is an online publishing platform for golfers looking to improve their skills. They offer free training videos and premium golf training programs with bi-monthly paid subscriptions. If you are no longer making use of their services, you can unsubscribe via email.
To begin the cancellation process, simply send an email to [email protected]. Your email should clearly state your intention to cancel your membership and any relevant details, such as your name, membership ID or email, and any other pertinent information. It is also a good idea to request a confirmation email to ensure you have a record of the cancellation.
You should receive a response within a few days. If you do not receive a timely response, you can follow up with a phone call to their customer service department. Performance Golf Zone can be contacted at (800) 523-5760. Alternatively, you can use a service like DoNotPay to handle the cancellation for you. They can assist with unsubscribing from Performance Golf Zone and other services in one go.
Remember to review the terms of your subscription to ensure you are cancelling within the specified guidelines and to avoid any unnecessary charges. Performance Golf Zone offers a 30-day money-back guarantee for monthly plans and a 365-day money-back guarantee for yearly plans if you are unsatisfied. It is always a good idea to be well-informed about the services you are subscribed to and their respective cancellation policies.
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Cancelling via phone
To cancel your Performance Golf Zone membership over the phone, you can call the customer service department directly at (800) 523-5760. This number was provided by the Better Business Bureau (BBB) alongside an email address for customer complaints: [email protected].
According to the BBB, Performance Golf has not always been responsive to customer complaints. In one instance, a customer reported that their phone calls went unanswered and their voicemails were not returned. However, another customer reported that they were able to resolve their issue of recurring charges by contacting the company directly over the phone.
It is worth noting that Performance Golf Zone's Terms of Service state that subscriptions can be canceled at any time by contacting them via phone or email. Therefore, if you choose to cancel via phone, be sure to clearly communicate your intention to cancel your membership and follow up if you do not hear back.
If you would prefer not to handle the cancellation yourself, there are services such as DoNotPay that can assist with canceling subscriptions and memberships on your behalf.
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Using DoNotPay to cancel
Performance Golf Zone is an online publishing platform for golfers who want to improve their playing skills. It offers free training videos and premium golf training programs for a bi-monthly paid subscription. If you no longer require Performance Golf Zone’s services, you can cancel your membership by sending an email to [email protected]. Alternatively, you can use DoNotPay to handle your Performance Golf Zone cancellation.
DoNotPay is an AI-powered online application that functions as a legal assistant, assisting users in resolving typical legal concerns such as parking tickets and unreasonable fees. It can help you cancel your Performance Golf Zone subscription and other subscriptions you may have. When you connect your email or bank account to DoNotPay, the platform will identify which subscriptions and memberships you should stop paying for.
To cancel your DoNotPay subscription, you can contact customer service or use your payment method. You can also visit the DoNotPay website, log in with your credentials, navigate to the 'Manage Subscriptions' section, find your subscription, and choose the option to cancel it.
DoNotPay can also help you apply for a refund with Performance Golf Zone. According to the company’s Terms of Service, trial members receive a 14-day free trial membership. You will be automatically charged once the two weeks run out. Performance Golf Zone will charge your selected payment method on a monthly basis until you cancel. When you first sign up for the service, there is a 30-day money-back guarantee for monthly plans and a 365-day money-back guarantee for yearly plans.
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Getting a refund
To obtain a refund from Performance Golf Zone, you must first cancel your membership. You can do this by sending an email to [email protected]. You should then receive a confirmation email notifying you once the cancellation comes into effect.
Performance Golf Zone offers a 30-day money-back guarantee for monthly plans and a 365-day money-back guarantee for yearly plans. For digital products, excluding Scratch Club and VIP Coaching, you have 365 days from the date of purchase to request a full refund. However, VIP Coaching monthly membership plan payments are non-refundable.
Performance Golf Zone also offers trial subscriptions for certain products, including Scratch Club and VIP Coaching. If you purchase a trial subscription, it will continue month-to-month until you cancel your membership. You must cancel your membership before it renews each month to avoid being billed for the next month's membership fees. Scratch Club trial members receive a 14-day free trial membership, after which the paying portion of the membership begins.
To request a refund, you can email [email protected] or call 800-523-5760. Before sending back your item, you must obtain a Return Authorization Number (RMA) from the customer support team. Performance Golf Zone accepts items that have been used but not destroyed. The item must be in a condition that allows it to be resold, with minimal signs of wear. Items that are excessively worn, damaged, or altered may not be eligible for a full refund.
Performance Golf Zone will inspect the returned product, and if it meets the return criteria, they will issue a refund to your original payment method within 7 business days. Depending on your financial institution, it may take up to 10 additional business days for the refund to appear on your bank statement.
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BBB complaints and resolutions
Performance Golf Zone is an online publishing platform that offers golfers training videos and programs to improve their playing skills. While the company does not appear to have an official page with the Better Business Bureau (BBB), there are several BBB complaints and resolutions posted about the company. The majority of these relate to billing and subscription issues, with some customers reporting unexpected recurring charges and difficulties cancelling their subscriptions.
In one case, a customer filed a complaint about recurring charges on their account, stating that they had purchased a product that included a 14-day trial, after which $29 monthly billing was supposed to begin. The customer claimed they had not authorised or requested the subscription service and that Performance Golf Zone had refused to refund the charges. In response, Performance Golf Zone stated that they had cancelled the subscription and processed a refund for the associated charges. The customer then verified that they had received a credit for the charges and considered the matter resolved.
In another case, a customer complained about being charged $29 per month for a subscription that they had not authorised. Performance Golf Zone responded by explaining that the customer had purchased a product that included a 14-day trial, after which the monthly billing began as outlined in their Terms of Service. The company stated that they had not received any cancellation or refund requests from the customer prior to the BBB complaint. They offered to terminate the subscription and process a refund for the associated charges. It is unclear from the information provided whether the customer found this resolution satisfactory.
In addition to billing disputes, there have also been complaints about the company's failure to provide certain services or products. For example, one customer paid for a VIP experience that was supposed to include the use of high-end training equipment, but they were disappointed that this was not provided during the session. Performance Golf Zone responded to this complaint, but it is unclear what action they took to resolve the issue, and the customer did not confirm whether they were satisfied with the resolution.
Overall, while there have been some complaints and negative reviews, there are also positive testimonials highlighting the company's prompt and helpful customer service. Some customers have reported positive experiences with returns and refunds, describing the processes as hassle-free and quick. It is worth noting that BBB complaints may not reflect the overall sentiment of all customers, as those with negative experiences are more likely to file a complaint than those who have had positive or neutral experiences.
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Frequently asked questions
You can cancel your membership by sending an email to [email protected]. You should receive a confirmation email once the cancellation is complete.
Yes, you can log into your account and click on 'Support' at the bottom of the page. You will be directed to the customer service page where you can submit a request to cancel your subscription.
Yes, Performance Golf Zone offers a 30-day money-back guarantee for monthly plans and a 365-day money-back guarantee for yearly plans.
You can contact Performance Golf Zone customer support by phone at (800) 523-5760 or by email at [email protected].
Performance Golf Zone is an online publishing platform for golfers looking to improve their skills. The platform offers free training videos and premium golf training programs for a paid subscription.
