Nina Caldwell
3balls golf is an online store that sells both new and used golf equipment, including clubs, balls, bags, shoes, and apparel. The company has received mixed reviews, with some customers praising the quality and pricing of their products, while others have reported issues with shipping delays, limited returns, and poor customer service. 3balls golf has a rating of 2 out of 5 stars on Trustpilot, with several complaints mentioning problems with refunds and incorrect billing. However, some customers have shared positive experiences, particularly regarding the condition of used golf gear purchased from the website.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 2/5 |
| Customer service | Poor |
| Return policy | Limited |
| Shipping | Delays |
| Product quality | Good |
| Product pricing | Competitive |
| Product range | Wide |
| Sustainability | Focus on reducing waste and reusing products |
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What You'll Learn
3balls.com is rated poor on Trustpilot
3balls.com is rated poor by several customers on Trustpilot. The reviews highlight issues with billing, shipping, refunds, and customer service.
One customer complained about being charged an import tax on top of the purchase price, despite the company advertising free shipping on orders over a certain amount. The customer was unhappy about having to pay the additional charge, which was not made clear at the time of purchase. Another reviewer had a similar issue, where they were expecting free shipping but were instead charged a fee by the courier company.
Several customers reported problems with refunds. One customer claimed they had not received a refund for a cancelled order, despite being assured by 3balls that the refund had been processed. Another reviewer stated that they had not received a refund for a purchase that was never delivered. This reviewer also mentioned that 3balls had failed to communicate the status of their order or respond to their emails.
Other reviews mentioned issues with billing and shipping. One customer reported that their order was cancelled due to an incorrect billing address, even though the address provided was correct. Another reviewer mentioned that they had not received their order and that 3balls had failed to provide any updates on the delivery status.
Some customers also expressed dissatisfaction with the company's customer service. One reviewer claimed that they had to wait 37 minutes on hold to speak to a representative. Another customer stated that they had not received a response to their emails and that 3balls had ignored their queries.
Despite the negative reviews on Trustpilot, there are also positive testimonials for 3balls.com on other review sites. Several customers have praised the company for their excellent service, good prices, and quality used clubs. Some reviewers have also mentioned that they have had successful experiences with returns and replacements.
Overall, while there are some positive reviews, the poor ratings on Trustpilot highlight areas where 3balls.com could improve, particularly in terms of billing, shipping, refunds, and customer communication.
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Customers have reported issues with refunds
3balls golf has received mixed reviews online, with some customers reporting issues with refunds. While some customers have reported positive experiences with the company, others have shared negative experiences, expressing frustration with the company's refund and return policies.
In one instance, a customer reported that they had ordered a golf ball retriever advertised as 21 feet in length, but upon receiving the item, it measured less than 18 feet. The customer requested a refund, including shipping costs, but 3balls golf declined, stating that the refund would only be issued upon the return of the item. This left the customer with unexpected shipping costs for a product that was not as described.
Another customer shared a similar experience, stating that they had attempted to purchase a used golf club from the site but their order was cancelled due to an incorrect billing address, despite the address being entered correctly. The customer was promised a refund but never received it, leaving them feeling like they had encountered a fraudulent site.
In another case, a customer ordered a left-handed club by mistake and cancelled the order within 5 minutes, expecting a prompt refund. However, despite repeated assurances, the refund never arrived, and the company claimed that the refund had been processed and that the issue was with the customer's bank. This experience left the customer feeling disappointed and frustrated, leading them to seek legal advice.
These experiences highlight potential challenges with obtaining refunds from 3balls golf, suggesting that the company's refund process may not always be smooth or straightforward for customers. It is important for customers to be aware of these potential issues and to carefully review the company's refund and return policies before making a purchase.
It is worth noting that 3balls golf does offer a limited returns policy, and customers are generally expected to cover the cost of return shipping. The company also has specific conditions for returns, stating that items must be returned in the same condition in which they were received to receive a full refund. New items that have been used, even just once, cannot be returned, with the exception of golf clubs, which may be returned for a reduced refund value if used.
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The website has a limited returns policy
3balls.com, now GlobalGolf.com, has a limited returns policy. The website offers a 90-day satisfaction guarantee, demonstrating a strong commitment to customer satisfaction. However, there are some conditions to their returns policy that may be considered restrictive.
Firstly, items must be returned in the same condition in which they were received to receive a full refund. This includes new items that have been used, even just once, which cannot be returned unless they are golf clubs. Golf clubs purchased in a new, open box, cancelled order, or like-new condition can be returned after use but will receive a reduced refund value.
Secondly, the return shipping costs will be deducted from the refund amount, unless the return is due to an error on their part. For international customers, such as Canadians, there have been issues with paying for return shipping and not having taxes refunded.
Thirdly, custom or personalized products are not eligible for returns. Additionally, if the item has been used or is not in the same condition as sold, a 15% restocking fee may be applied or the return may be refused.
Finally, while the website offers a refund for items within 60 days of receipt, there have been reports of customers not receiving their refunds in a timely manner, or at all. There are also reports of issues with the billing address, resulting in order cancellations and non-refundable payments. Therefore, while 3balls.com does offer a returns policy, there are several limitations and potential issues that customers should be aware of before making a purchase.
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3balls.com offers a wide range of golf equipment
3balls.com is a trusted website offering a wide range of golf equipment at discounted prices. They are owned by Global Golf and have been in business since 2002, making golf more enjoyable and accessible by providing the widest selection of discount golf equipment online.
Their website offers a variety of golf clubs, balls, bags, and accessories for all player budgets and skill levels, with a focus on affordability and customer experience. They offer speedy delivery, trade-in options, and a try-before-you-buy demo program, UTry, where customers can test the latest drivers, irons, and woods on their course for a small fee before committing to a purchase.
The selection of equipment includes both unisex clubs and equipment specifically designed for women. Their Gear Guides team provides expert advice and recommendations to help golfers make informed decisions about their purchases.
The website has a large number of authentic ratings and reviews from fellow golfers, giving impartial opinions and testifying to the quality of the products and the legitimacy of the website. Many customers have shared positive experiences, praising the affordability, convenience, and quality of the equipment offered by 3balls.com.
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The website is owned by Global Golf
3balls.com is a trusted website for purchasing golf gear. It is owned by Global Golf and is essentially the same as CallawayPreOwned. The website offers a wide range of golf products, including clubs, balls, bags, and apparel, from top brands at discounted prices.
The company was founded in 2002 by Jeff Sherman, who started by selling pre-owned golf equipment on eBay from his basement in Wisconsin. As demand for discounted golf gear grew, 3balls expanded, eventually moving to a 250,000 square foot Global Distribution Center in Middleton, Wisconsin.
The website offers a 90-day 100% money-back satisfaction guarantee and free shipping and returns. They also provide a trade-in program that allows customers to upgrade their golf clubs without incurring high costs.
In terms of security, the website utilizes SSL encryption, Shopify security layers, and fraud monitoring to ensure that payment and customer data remain safe and secure.
Some customers have expressed concerns about the website's dated appearance and the lack of pictures of the actual used clubs for sale. However, overall, 3balls.com has received positive reviews for its quick shipping, quality products, and low prices.
With its commitment to providing affordable and accessible golf equipment, 3balls.com, owned by Global Golf, has established itself as a reputable and reliable option for golfers seeking value and performance.
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Frequently asked questions
3balls.com is an online store that sells both new and used golf equipment, including clubs, balls, bags, shoes, and apparel. The website is legitimate, however, reviews are mixed, with an average rating of 2 out of 5 stars on Trustpilot.
Items must be returned in the same condition in which they were received to receive full credit. New items that have been used, even just once, cannot be returned, with the exception of golf clubs. There is also a limited returns policy, which can be a drawback for some customers.
Yes, some customers have experienced shipping delays.
The prices vary depending on the type and condition of the item. Pre-owned clubs range from $8 to $2,600, while new clubs range from $29.99 to $3,000.
Reviews are mixed. Some customers have reported issues with incorrect billing, order cancellations, and difficulties obtaining refunds. Others have praised the quality of used golf gear, stating that the items look and perform like they are brand new.
