Ava Romero
Golf18 Network is a website that offers discounted tee times at golf courses. It has received mixed reviews online, with an average rating of 2.9/5 stars on Trustpilot and 1.8/5 stars on Sitejabber. While some reviewers have praised the platform for its savings and ease of use, others have criticised it for issues with double-booked tee times, poor customer service, and a lack of transparency regarding its cancellation policy. With this range of reviews, is Golf 18 Network a legitimate and reliable service?
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 2.9/5 |
| Number of Reviews on Trustpilot | 1,649 |
| Sitejabber Rating | 1.8/5 |
| Number of Reviews on Sitejabber | 18 |
| Customer Service | Poor |
| Cancellation Policy | No cancellations |
| Ease of Use | Easy |
| Value for Money | Good |
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What You'll Learn
Golf18 Network's Trustpilot rating
Golf18 Networks has received mixed reviews on Trustpilot, with a rating of 2.9 out of 5 stars from 1,649 reviews. While some users have praised Golf18 for its savings, ease of use, and ability to find tee times at good courses at reasonable prices, others have complained about issues with double bookings, cancellation policies, and excessive email communications.
Some positive reviews highlight Golf18's loyalty scheme and the ability to build equity, making it a better option than competitors. Users have also mentioned the convenience of finding discounted tee times online, saving time and money.
However, there are also negative reviews, with some users experiencing difficulties with the cancellation process and feeling that the company makes it impossible to obtain refunds. Several reviews mention issues with double bookings, which can cause strain on the golf courses involved.
Additionally, Golf18 Networks has been criticized for sending too many email notifications, and there are concerns about the company's cancellation policy not being clear enough before booking.
Overall, the Trustpilot reviews for Golf18 Networks present a mixed picture, with an average rating of 2.9/5. While some users have had positive experiences with the savings and convenience offered by the platform, others have encountered issues with bookings, cancellations, and excessive emails.
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Customer service
Golf18 Network has received mixed reviews for its customer service. While some customers have praised the company for its quick response times and helpful service agents, others have complained about issues with the company's cancellation policy and difficulty contacting customer support.
Some customers have reported that Golf18 Network's customer service team is quick to respond to queries and issues via email and phone. In one instance, a customer who had to cancel a reservation due to bad weather was offered a full credit for their next round. However, when the customer attempted to use this credit, they encountered issues, as the credit was not applied at checkout, and the customer service team was unable to provide a satisfactory resolution.
Another common issue raised by customers is the company's cancellation policy. Some customers have reported that the cancellation policy is not clearly stated until after the booking is made, and that the company does not offer refunds for cancellations, except in cases of rain. In addition, some customers have encountered difficulties when trying to contact Golf18 Network's customer support, with one customer reporting that the phone number provided with the confirmation did not work.
On the other hand, some customers have praised Golf18 Network for their helpful service agents. One customer reported that they were able to get a refund for a booking mistake, while another appreciated the company's quick response to a problem with their reservation.
Overall, while Golf18 Network has received some positive feedback for its customer service, there are also a significant number of complaints about issues with cancellations, refunds, and the responsiveness of customer support. The company's rating on Sitejabber is 1.8 stars out of 5, indicating that most customers are generally dissatisfied with their purchases, with customer service problems being the most frequently cited issue.
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$27.89 $29.99
Cancellation policy
Golf18Network has received mixed reviews online, with an average rating of 2.9/5 on Trustpilot and 1.8/5 on Sitejabber. While some customers have praised the platform for its savings and ease of use, others have expressed concerns about its cancellation policy and customer service.
Regarding cancellations, Golf18Network's policy states that bookings cannot be cancelled for a refund, except in the case of rain. This policy has been a source of frustration for some customers, who claim that it is not clearly stated before making a reservation. In response, a representative from Golf18Network has asserted that the cancellation policy is visible on the purchase page before booking.
Some reviewers have reported difficulties in reaching customer service to request cancellations or refunds. The platform appears to have a 24-hour cancellation policy, which has been criticised for not aligning with the availability of tee times.
In contrast, GolfNow, a similar platform, allows cancellations but offers refunds in the form of credits rather than monetary refunds. GolfNow's cancellation policy states that reservations can be cancelled and refunded if:
- Cancelled 24 hours or more in advance of the tee time.
- The golf course is closed on the day of play.
- Tee Time Protection was purchased for a Hot Deal.
- The customer is a GolfPass+ member with Tee Time Protection credits available.
Any refunded amounts will be credited to the customer's GolfNow account and can be used for future Hot Deal bookings, valid for up to six months. It is important to note that tee time reservations paid directly at the golf course are subject to the course's specific cancellation policy, which can vary.
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Email communications
Golf18Network has received mixed reviews online, with some customers praising the savings and ease of use, while others have criticised the company for poor customer service and issues with bookings.
Reviews on Trustpilot give Golf18Network an average rating of 2.9 out of 5 stars, with some users complaining about receiving too many emails from the company. One reviewer wrote, "Good but you fill my email with too much". Another reviewer, William, received ongoing email communications from Golf18Network even after trying to unsubscribe. A customer support representative, Zach, offered to look into the issue and provided an email address ([email protected]) for William to contact.
On Sitejabber, Golf18Network has a rating of 1.8 stars from 18 reviews, indicating overall customer dissatisfaction. Several reviewers mentioned issues with the company's cancellation policy, which was not clearly stated before booking. One reviewer, Meghan M., claimed that the company refused to refund her booking, even though the golf course she booked was all booked up and had no record of her reservation. In response to Meghan's review, a Golf18Network representative, Gabe W., apologised for her unsatisfactory experience but disputed her claim about the cancellation policy being unclear.
In summary, while some customers have had positive experiences with Golf18Network, the company appears to have room for improvement in terms of its email communications, cancellation policy, and customer service.
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Value for money
Golf18 Network has received mixed reviews online in terms of its value for money. On Trustpilot, the company has an "Average" rating of 2.9/5 stars from 1,649 reviews. Many positive reviews mention the savings and discounts that can be achieved through the website, with one reviewer claiming that it is the "best discount site" they have used. Other positive reviews mention the ease of use and the ability to build equity year over year.
However, there are also negative reviews that highlight issues with the company's customer service, the limited number of courses available, and the lack of transparency around the cancellation policy. Some reviewers have also mentioned issues with double booking and syncing tee times with golf courses.
On Sitejabber, Golf18Network has a rating of 1.8 stars from 18 reviews, with many customers reporting dissatisfaction with their purchases. Similar to the Trustpilot reviews, customer service and cancellation policy issues are the most frequently mentioned complaints.
Overall, while some customers have found value in the discounts and savings offered by Golf18 Network, others have been left disappointed by the company's customer service and cancellation policies. It is always a good idea to carefully review the terms and conditions before making a purchase, especially when it comes to cancellation policies and refunds.
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Frequently asked questions
Golf18Network is a completely reputable company that does not hide any information before booking a tee time. However, reviews on Trustpilot and Sitejabber suggest that the company has poor customer service and that it is difficult to obtain refunds. Overall, Golf18Network is rated as ""average" on Trustpilot, with a rating of 2.9/5 stars from 1,649 reviews. On Sitejabber, the company has a rating of 1.8 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases.
People who have used Golf18Network have reported mixed experiences. Some people have praised the platform for offering good deals and discounts on golf courses, while others have complained about issues with double booking, strained golf courses, and excessive emails. Some users have also reported problems with the company's cancellation policy, stating that it is not stated clearly before booking.
Golf18Network is considered by some users to be one of the best discount sites for golf, as it allows users to build equity year over year. However, some people have expressed a desire for more courses to be available, particularly in certain regions. Overall, it seems that Golf18Network may offer a better user experience than some of its competitors, but there are still areas for improvement.
There do not appear to be any specific security concerns with Golf18Network mentioned in the reviews. However, one reviewer on Sitejabber reported that their credit card was hacked and used for fraudulent charges after using it on the Golf18Network website. It is unclear if this incident was directly related to Golf18Network or if it was an isolated case. Users are advised to take appropriate precautions when providing sensitive information online.
