Ava Romero
Golf Knack is a golf brand that manufactures a range of clubs, including the Hummingbird wedges, the Teton hybrid driver, and the Sprinter Colt driver. While the company has received mixed reviews, with some customers alleging unexpected subscription fees and poor customer service, others have praised its innovative designs and affordable prices. Scam Detector's algorithm gave the business a rank of 58.7, indicating that it is Active. Mediocre. Common. However, Scamadviser gave the website a trust score of 76, indicating that it is likely legitimate.
| Characteristics | Values |
|---|---|
| Scam Detector's Rank | 58.7 |
| Scam Detector's Verdict | Active. Mediocre. Common. |
| Scam Detector's Recommendation | Exercise caution |
| Scam Detector's Rank Factors | Quality of customer service, public feedback, domain authority |
| BBB Alerts | 3 |
| BBB Complaints | Consumers enrolled in a subscription without their consent, unable to find a cancellation process, purchase or transaction records, or how to remove their banking information |
| BBB's Recommendation | BBB encouraged consumers to file a complaint |
| Scamadviser's Trust Score | 76 |
| Scamadviser's Verdict | Medium to low risk |
| Scamadviser's Recommendation | Users should do their own manual check |
| Scamadviser's Trust Score Factors | WHOIS, IP address of the server, location of the company, spam and phishing lists |
| Scamadviser's Additional Information | Accepts anonymous payments |
| Golf Knack's Response | N/A |
| Golf Knack's Products | Golf clubs, drivers, wedges, putters |
| Golf Knack's Pricing | $49 for a golf club, $71 for a golf club, $19 for a membership, $220 for a driver |
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What You'll Learn
Golf Knack's business legitimacy
Golf Knack is a legitimate business that manufactures and sells golf clubs and supplies. The company is headed by Founder/CEO Andrew Knack and Business Development Manager Don Mueller. Golf Knack is a relatively new entrant to the online golf equipment space, offering a range of innovative clubs designed to be easier to use for recreational golfers. Their Teton hybrid driver, for example, is shorter than standard drivers and has a smaller head, making it easier to control shots off the tee.
While Golf Knack offers unique products, there have been some concerns about the company's business practices. The Better Business Bureau (BBB) recognised a pattern of consumer complaints regarding billing and customer service issues. Consumers have alleged that they were enrolled in subscriptions without their consent, struggled to communicate with the company, and had difficulty navigating the website to find information on cancellations and purchases. In response, the BBB provided recommendations and guidelines to update Golf Knack's website, but the company became unresponsive after initial cooperation.
Reviews of Golf Knack's website, golfknack.com, have been mixed. Scam Detector's algorithm gave the website an authoritative rank of 58.7, indicating that the business is "Active. Mediocre. Common." The algorithm considered various factors, including customer service quality, public feedback, and domain authority. Similarly, Scamadviser's algorithm gave the website a trust score of 76, indicating a medium to low risk of being a scam, but they could not guarantee its legitimacy.
Golf Knack's website has been operational for several years, which is generally considered a positive sign. However, Scamadviser noted that the domain registration company attracts websites with low trust scores, and they recommended exercising caution when using the site.
In summary, while Golf Knack appears to be a legitimate business offering innovative golf products, there have been notable concerns about their billing practices, customer service, and website transparency. Prospective customers are advised to exercise caution and thoroughly research the company before making purchases.
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Customer reviews of the brand
Customer reviews of Golf Knack are mixed. The company has received both positive and negative feedback, with some customers alleging unexpected subscription fees and poor customer service.
One customer, in their review, mentions that they were offered a golf club for a discounted price of $49 with a full refund offer. However, the offer included a free 7-day trial of their video training service, for which the customer was billed $47 per month after the trial period ended. The customer states that they were refunded the last month's fee but were still charged a total of $151.
Another customer mentions that their husband ordered a golf club from Golf Knack for $71 using a credit card. Later, they noticed a charge of $19 from the company but had no idea what it was for. Upon contacting the company, they were informed that the fee was for a membership, which the customer claimed they did not agree to. They further mention that they never received any information or login details for this membership and that the company had been charging them $19 per month for a year, totalling $228.
On December 7, 2022, the Better Business Bureau (BBB) recognized a pattern of consumer complaints against Golf Knack, LLC, regarding billing and customer service. Consumers have alleged that they were enrolled in a subscription without their consent and had difficulties communicating with the business and navigating the company's website. Despite BBB's recommendations and guidelines to update their business website, Golf Knack, LLC, became unresponsive.
On the other hand, some customers have praised Golf Knack's innovative golf clubs, particularly their drivers, which are known for their distance and performance. Their Hummingbird wedges, inspired by Gene Sarazen's model used in the 1932 British Open, have received positive feedback for their oversized face, providing a bigger sweet spot for shots. Golf Knack's Teton hybrid driver is also unique, with a shorter length and smaller head, making it easier for golfers to control their shots.
Overall, while Golf Knack has received some positive reviews for its golf clubs, there are also several complaints regarding unexpected subscription fees and poor customer service, which is a cause for concern.
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The brand's unique selling points
Golf Knack is a newcomer in the online golf equipment space, offering a range of innovative products. The brand has a unique approach to designing golf clubs, focusing on making them easy to use for recreational players rather than PGA professionals.
One of their unique selling points is the Teton hybrid driver, which is shorter than a standard driver with a smaller head. This design makes it easier for golfers to control their shots off the tee. The Teton hybrid also has a fifteen-degree loft, allowing for a higher launch.
Golf Knack also offers the Hummingbird wedges, inspired by the model used by Gene Sarazen when he won the 1932 British Open. These wedges come with an oversized face, providing a larger sweet spot for improved performance.
Additionally, Golf Knack has manufactured the world's first hybrid putter, known as a chipper, with an Anser-style head and a high MOI.
While the brand offers interesting products, there have been some concerns about their business practices. Some customers have reported unexpected subscription charges and difficulties cancelling subscriptions. However, Golf Knack has been working with the Better Business Bureau to address these issues and improve their customer experience.
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The brand's website security
Golf Knack is a legitimate business that offers golfing supplies and services. However, there have been several complaints about the company, mainly regarding billing and customer service. Consumers have alleged that they were enrolled in a subscription without their consent and charged monthly fees for a golf site. There have also been difficulties in communicating with the business and navigating the company's website, including finding a way to cancel subscriptions and remove banking information.
The Better Business Bureau (BBB) has recognised these complaints and provided recommendations and guidelines to update their business website. While Golf Knack initially agreed to work with BBB, they eventually became unresponsive.
Scam Detector's algorithm has given Golf Knack a rank of 58.7, indicating that the business is "Active. Mediocre. Common.". This ranking is based on 50 factors, including the quality of customer service, public feedback, and domain authority. The algorithm takes into account professional details such as how the company sells its products and services, rather than the products themselves.
Scamadviser, another scam detection website, has given golfknack.com a trust score of 76, indicating a medium to low risk of being a scam. They consider the website's age as a positive sign, as it has been set up several years ago, but also acknowledge that this is not a guarantee of legitimacy. They have identified payment methods such as Alipay, Mastercard, Paypal, and Visa, which offer buyer protection. However, they still recommend users perform their own manual checks to determine the website's legitimacy and safety.
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The brand's responsiveness to complaints
Golf Knack has received mixed reviews online, with some customers alleging that they were enrolled in a subscription without their consent and charged a monthly fee for a golf site. On the other hand, the Scam Detector's algorithm gave the business an authoritative rank of 58.7, meaning that it is "Active. Mediocre. Common." indicating that it has been online for a while and has received a mix of positive and negative feedback.
The Better Business Bureau (BBB) recognised a pattern of consumer complaints filed against Golf Knack, LLC, regarding billing and customer service issues in December 2022. Consumers alleged that they were enrolled in a subscription without their consent and had difficulties communicating with the business and navigating the company's website. Despite BBB's efforts to work with Golf Knack to resolve these issues, the company became unresponsive as of February 2023.
Golf Knack has not publicly responded to the BBB's concerns or taken steps to alleviate the pattern of complaints. However, in one instance, a customer reported that their issue with unauthorised subscription charges was resolved to their satisfaction, suggesting that Golf Knack may be responsive to individual complaints.
While Golf Knack has not directly addressed the pattern of complaints, their website remains active, and they continue to offer golfing supplies and services to customers. It is recommended that consumers exercise caution when using their website and be aware of the potential risks associated with unauthorised subscriptions and charges.
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Frequently asked questions
Golf Knack is a manufacturer of golfing equipment, including clubs and putters. They are a newcomer to the online golf equipment space.
Golf Knack is a legitimate business that has been online for several years. However, it has received mixed reviews, with Scam Detector giving it a mediocre rank of 58.7. There have also been several complaints about unexpected subscription fees and poor customer service.
Golf Knack offers a range of golf clubs, including the Hummingbird wedges, the Teton hybrid driver, and the Sprinter Colt driver. They also manufacture the world's first hybrid putter.
Golf Knack's clubs are designed with recreational golfers in mind, rather than PGA professionals. Their drivers are known for their distance and performance, and their wedges offer an oversized face for better control.
