Ava Romero
Just Golf Stuff is a Canadian company that sells golf products at discounted prices. The company has received mixed reviews, with some customers complaining about poor customer service, late deliveries, and products arriving damaged or different from what was ordered. However, other customers have praised the company for its easy-to-use website and efficient handling of refunds and returns. Just Golf Stuff has an average rating of 3.1/5 on Trustpilot, based on 136 reviews, and a rating of 4.5/5 on reviews.io, based on 8,982 reviews.
| Characteristics | Values |
|---|---|
| Customer Service | Poor, with several complaints about the company ghosting customers |
| Shipping | Slow shipping times, with some customers waiting several weeks to receive their orders |
| Product Quality | Products sometimes arrive damaged or different from what was listed on the website |
| Returns | Difficult to return or exchange products, with some customers needing to involve their credit card company to initiate a chargeback |
| Legitimacy | The company is legitimate but has mixed reviews, with an average rating of 3.1/5 on Trustpilot and 4.5/5 on reviews.io |
Explore related products
What You'll Learn
Just Golf Stuff's Trustpilot rating
Just Golf Stuff has received mixed reviews online, with some customers reporting negative experiences, while others have had positive experiences. On Trustpilot, the company has an "Average" rating of 3.1/5 stars from 136 reviews. Several customers have complained about issues with shipping, including late deliveries, missing items, and a lack of protective packaging, resulting in damaged goods. Others have reported difficulties with customer service, with some feeling that the company is unresponsive to their queries and concerns.
However, there are also customers who have shared positive experiences with Just Golf Stuff, praising the company for its easy-to-use website, quick shipping, and smooth refund and return processes. It is worth noting that the majority of Just Golf Stuff's products are sourced from third-party retailers and are drop-shipped directly from these third parties, which may contribute to some of the inconsistencies in customer experiences.
On another review site, justgolfstuff.ca has received a higher rating of 4.5/5 stars based on 8,982 reviews. This suggests that the company may have improved its services over time or that there are a more significant number of satisfied customers who have not posted on Trustpilot.
Overall, while there are some negative reviews and ratings for Just Golf Stuff, there are also customers who have had positive experiences, indicating that the company may be legitimate but inconsistent in its service and product quality.
Golf Lessons: Is Expensive Always Better?
You may want to see also
Explore related products
Customer service
There are mixed reviews for the customer service provided by JustGolfStuff. While some customers have praised the company for facilitating refunds and returns, others have criticised the company for its lack of responsiveness and unhelpfulness.
One customer on Trustpilot shared that they had a good experience shopping with JustGolfStuff, but acknowledged that they may be "one of the lucky ones". They placed an order on a Thursday evening, which was shipped on Monday morning and delivered on Tuesday afternoon. The shipping box was slightly damaged, but the products inside were as expected.
Another customer on Trustpilot had a negative experience, stating that they placed an order almost a week ago and had not received any shipment tracking information. They mentioned that they would be initiating a credit card chargeback if the situation was not resolved.
A review on Reddit also highlights issues with the company's customer service. The customer contacted JustGolfStuff regarding a replacement product, but the company was unhelpful and refused to provide any information about the product they would be receiving. The customer was concerned about wasting time shipping items back and forth and was frustrated by the lack of transparency and unhelpful attitude of the customer service team.
On the Better Business Bureau website, a customer shared their experience with a similar company named Just Golf Online. They ordered trousers with an adjustable waist, but received a fixed-size pair. Despite providing clear evidence of the misleading listing, the seller refused to acknowledge the mistake and did not provide a return label, making the return process difficult.
However, some customers have had positive experiences with Just Golf Online, stating that there were no issues with their purchases and deliveries.
Overall, while some customers have reported positive experiences with JustGolfStuff's customer service, there are also several complaints about unresponsiveness, unhelpfulness, and difficulties with returns and replacements.
Golf Caddies: Employees or Independent Contractors?
You may want to see also
Explore related products
Shipping and delivery
Just Golf Stuff offers free shipping on most orders over $100 within the US. However, orders of $800 or more will be subject to customs and duties. The company promises to ship out orders within 5 business days, with products usually picked up by the carrier within 1-3 business days. Transit times vary depending on the destination province, ranging from 1-11 business days across Canada.
Just Golf Stuff Canada uses carriers such as Canpar, FedEx, GLS, and ICS for shipping. A tracking number is provided for all orders, allowing customers to monitor their purchases. However, there may be a delay of up to 72 hours before the tracking number becomes active. Once a tracking number is provided, cancellation requests cannot be accommodated.
The company offers optional Package Protection for an additional fee. This service covers instances of non-delivery or significant damage during transit. If a package is lost or stolen, customers can file a claim by emailing [email protected] and providing their order number and delivery status. Just Golf Stuff will investigate with the carrier, and if the package remains missing, a full refund will be issued.
For damaged packages, the company will provide a return label and process a refund upon receiving the returned product. Without the Package Protection, Just Golf Stuff cannot guarantee compensation for lost, stolen, or damaged items.
Reviews of Just Golf Stuff's shipping and delivery services are mixed. Some customers report timely deliveries and positive experiences, while others have faced significant delays, incorrect deliveries, and issues with customer service. There are also concerns about inadequate packaging, with some items arriving damaged due to a lack of protective wrapping.
Overall, while Just Golf Stuff offers standard shipping services and optional package protection, there are varying customer experiences regarding the timeliness and quality of their delivery processes.
Golf Shorts: Business Casual or Not?
You may want to see also
Explore related products
Product quality
Customer reviews of Just Golf Stuff's product quality are mixed. While some customers have expressed satisfaction with the quality of their purchases, others have reported issues with certain products, such as golf balls and gloves.
Some customers have praised the quality of items such as golf clubs, golf shoes, and the PELZ Player Backyard Golf Kit, stating that they met their expectations and were better than expected. They also appreciated the discounted prices compared to retail stores. One customer mentioned that the items were securely packaged and arrived safely.
On the other hand, several customers have complained about receiving products that were not as described or of inferior quality. For example, a customer who ordered TM 5 dozen golf balls received Rocketballz and Aeroburner pro's instead, which was disappointing. Another customer experienced quality issues with Callaway gloves, which fell apart quickly.
There have also been reports of inconsistent product quality, with some items meeting expectations while others fell short. Some customers have noted that their orders arrived without any protective packaging, leading to potential damage during shipping.
In terms of customer service, Just Golf Stuff appears to be responsive to complaints and refund requests. They have offered refunds and provided free return shipping labels in some cases. However, there are also reports of delayed responses and difficulties reaching their customer support team.
Overall, while Just Golf Stuff offers a range of golf products at discounted prices, the mixed reviews suggest that customers may want to exercise caution when purchasing from them. While some have had positive experiences, others have encountered quality issues and customer service challenges.
Golf Carts: Texas Road Legal?
You may want to see also
Explore related products
Returns and refunds
Just Golf Stuff has a refund policy in place for customers who are unhappy with their purchases. The policy states that customers can return their purchases within 30 days of the shipping date for a full refund. After the 30-day window, customers may still receive store credit if they return their product within 60 days of the shipping date. The product must be in its original packaging, with all original tags attached, and in new condition. Once the product has been used, damaged, or defaced, it is no longer eligible for a refund.
The refund process involves using the online return portal, where customers input their order number and postal code. They can then choose the product they wish to return and select a reason for the return. If the product is defective or not as advertised, Just Golf Stuff will provide a return shipping label. However, customers are generally responsible for the cost of returning products.
There are mixed reviews regarding the return and refund process for Just Golf Stuff. Some customers have complained about receiving damaged or incorrect items and experiencing difficulties with the return process, including issues with customer service responsiveness. On the other hand, some customers have shared positive experiences, such as successfully returning products and receiving refunds.
It is worth noting that Just Golf Stuff facilitates sales from third-party retailers, and the quality of the products and customer service may vary. While they do inspect samples, there are limitations to the level of control they have over every shipped product.
Overall, it is important for customers to carefully review the return and refund policies before making purchases and to be aware of their rights and responsibilities in the event of a return or refund request.
Harbor Town Golf Links: A Course in South Carolina
You may want to see also
Frequently asked questions
Yes, Just Golf Stuff is a legitimate company that sells golf products at discounted prices. However, reviews are mixed, with an average Trustpilot rating of 3.1/5.
Reviews of Just Golf Stuff's product quality are mixed. While some customers have been happy with their purchases, others have complained about items being damaged or not as described. Some customers have also reported issues with incorrect or missing items, and poor customer service when trying to resolve these issues.
There are some negative reviews of Just Golf Stuff's shipping practices. Some customers have reported excessive shipping times, while others have complained about a lack of protective packaging for their items.
Reviews of the returns process for Just Golf Stuff are mixed. While some customers have reported positive experiences with refunds and returns, others have complained about being ignored or ghosted by customer service when trying to resolve issues with their orders.
