Nina Caldwell
Performance Golf has received mixed reviews online. While some customers have praised the company for its helpful videos, great products, and outstanding customer service, others have accused it of fraudulent business practices, including unauthorised subscription charges and misleading marketing. The company has a rating of 4.2/5 on Trustpilot, with 1,848 reviews, and has also received several complaints on BBB.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 4.2 / 5 |
| Number of Customer Reviews | 1,848 |
| Customer Service | Outstanding, Prompt, Friendly, Professional |
| Return and Refund Process | Easy, Prompt, Hassle-free |
| Marketing Strategy | Misleading, Clickbait |
| Recurring Charges | $29/month |
| Subscription Charges | $399 |
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What You'll Learn
Performance Golf's Trustpilot rating
Performance Golf has a rating of 4.2 out of 5 stars on Trustpilot, with 1,848 reviews. The majority of reviews are positive, with customers praising the quality of the golf instruction and the ease of understanding the instructors. Some customers also highlight the helpfulness of the learning videos, which feature professionals, and the excellent customer service provided by the company.
However, there are also a number of critical reviews, with some customers alleging that Performance Golf engages in deceptive marketing practices and unauthorised charges. Several customers mention unexpected charges for lessons and subscriptions after making a purchase, which they had to cancel.
Performance Golf appears to respond to both positive and negative reviews, thanking customers for their feedback and addressing any concerns raised. The company offers a 365-day money-back guarantee, promising a full refund with no questions asked if customers are unhappy with their purchase.
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Performance Golf's customer service
Performance Golf has received mixed reviews for its customer service. While the company has a rating of 4.2 out of 5 on Trustpilot, with some customers praising their "outstanding" customer service and "prompt and friendly" responses, others have accused the company of deception and trickery.
Some customers have complained about unexpected charges and misleading emails. For example, one customer reported that they were signed up for a $29 subscription without their authorization, while another claimed that they were charged $399 for a subscription they did not agree to. In addition, some customers have reported that the company's marketing and advertising practices are misleading and that they were not aware of the full cost of the product or service they were signing up for.
On the other hand, some customers have reported positive experiences with Performance Golf's customer service. One customer reported that they received a prompt refund after emailing and leaving a voicemail, while another customer praised the company's support team as "outstanding".
Performance Golf's website outlines a clear process for customers to request refunds and returns. Refunds can be requested by emailing [email protected] or calling 800-523-5760. The company offers refunds for physical products within 365 days of the purchase date and for digital products, excluding certain memberships, within 365 days of the purchase date.
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Performance Golf's marketing and sales
Performance Golf's marketing strategy includes targeted social media and YouTube ads, email campaigns, and promotional offers. Their online presence and advertising efforts have led to mixed reactions from consumers, with some appreciating the informative content and others criticising clickbait tactics and lengthy videos.
The company's sales approach involves offering trial periods and discounted initial purchases, such as their $47 introductory offer for the "True Swing Sequence" video, followed by recurring monthly charges for subscriptions. While some customers appreciate the value and convenience of their products and services, others have expressed concerns about unexpected and unauthorised charges.
However, there are also complaints about deceptive marketing and sales practices. Some customers have reported being enrolled in unwanted subscriptions and experiencing unexpected charges. These issues have been raised on BBB, with consumers expressing frustration over unauthorised subscription fees and dissatisfaction with the company's handling of refund requests.
Performance Golf invites consumers with complaints to contact their customer service department directly. The company has provided contact information, including a phone number and email address, to address concerns and resolve issues. While some customers have reported satisfactory resolutions, others have shared negative experiences, highlighting the importance of careful review of promotional materials and subscription details before making purchases.
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$35.99 $42.95
Performance Golf's subscription services
Performance Golf offers a 30-day free trial for its VIP Coaching membership, after which a monthly billing cycle begins, and charges are incurred for products, services, subscriptions, and taxes. The company provides a range of video packages with instructors offering realistic training programs and advice, particularly helpful for amateur golfers looking to improve their swing and overall game.
The subscription services include access to video lessons and other instructional content, with some users praising the quality of the instructors and the improvements they've seen in their golf game. Performance Golf also offers equipment, such as the "click stick", and additional subscription services, which can be purchased through various payment methods.
However, there have been some concerns and mixed reviews about the company's marketing and billing practices. Some customers have reported unexpected charges, with additional fees appearing on their credit cards without authorisation. On the other hand, some reviews mention prompt refunds and an easy cancellation process.
Performance Golf has a rating of 4.2 out of 5 on Trustpilot, with nearly 1,850 reviews posted. While some users have expressed concerns about potential scams, others have praised the company's customer service, product quality, and commitment to golf development.
It is important to carefully review the terms of service and pay attention to the specifics of any subscription or purchase to avoid unwanted charges and understand the billing cycle. Performance Golf's subscription plans may change, and pricing adjustments can be made at the company's discretion, as outlined in their terms of service.
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Performance Golf's refund policy
Performance Golf has a comprehensive refund policy in place, which offers customers a 365-day return window for physical and digital products. This policy is applicable if a customer is not completely satisfied with their purchase or if they receive a damaged or defective item. However, certain items, such as final sale items, membership fees (e.g., Scratch Club), and trial subscriptions, are non-refundable as per their Terms of Service.
For physical returns, customers are advised to initiate the process by contacting Performance Golf's customer support team, who will provide a Return Merchandise Authorization number and detailed instructions for shipping the item back to their Illinois address. The company will inspect the returned product, and if it meets their return criteria, they will issue a refund to the original payment method within 7 business days. This process can take up to 17 business days to reflect on the customer's bank statement.
VIP Coaching monthly membership plans, however, are non-refundable. Performance Golf offers trial subscriptions for certain products, including Scratch Club and VIP Coaching, which continue on a month-to-month basis unless cancelled. Customers must cancel their membership before the monthly renewal to avoid being billed for the next month's fees.
While some customers have expressed concerns about unexpected charges and the company's marketing tactics, others have praised Performance Golf's customer service, prompt refunds, and the quality of their instructional content.
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Frequently asked questions
Performance Golf has a rating of 4.2/5 on Trustpilot, with many positive reviews praising the quality of their products and services. However, there are also several complaints on the Better Business Bureau website, with customers alleging that the company enrolled them in unwanted subscriptions and made unauthorised charges.
Customers have reported that Performance Golf's videos have helped them improve their swing and add distance to their drive. Some also praise the company's instructors for being easy to understand and offering realistic training programs.
There are mixed reviews regarding Performance Golf's customer service. While some customers report prompt and friendly support, others have complained about unauthorised charges and difficulties obtaining refunds for unwanted subscriptions.
Performance Golf's customer service department can be reached by phone at (800) 523-5760 or by email at [email protected]
