Nina Caldwell
Performance Golf Zone has received mixed reviews online. While some customers have complained about misleading emails, hidden recurring charges, and difficulty cancelling memberships, others have praised the company for its quick response times and helpful customer service. The company has a rating of 4.2/5 on Trustpilot, with some customers highlighting the value of their training videos and the responsiveness of their support team. However, there are also complaints registered with the Better Business Bureau, with some customers alleging that the company enrolled them in unwanted subscriptions and failed to provide refunds for unauthorized charges.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 4.2/5 |
| Number of reviews on Trustpilot | 1,916 |
| BBB rating | N/A |
| Customer service contact number | 1-800-523-5760 |
| Customer service email | [email protected] |
| Recurring charges | Yes |
| Marketing tactics | Aggressive |
| Refund | Issued in some cases |
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What You'll Learn
- Performance Golf Zone has a rating of 4.2/5 on Trustpilot
- The company has been accused of misleading marketing and trickery
- Customers have complained about unexpected recurring charges
- Some customers have received refunds after complaining about unexpected charges
- Performance Golf Zone has responded to complaints and offered resolutions
Performance Golf Zone has a rating of 4.2/5 on Trustpilot
Performance Golf Zone has received mixed reviews online. While it has a rating of 4.2/5 on Trustpilot, with some customers praising the helpfulness of the videos and the quick response times of the customer support team, there are also several complaints about the company's business practices.
Multiple people have accused Performance Golf Zone of misleading marketing and trickery, claiming that they were unknowingly signed up for recurring charges or enrolled in memberships they didn't want. Some customers have reported being charged for purchases they didn't recognise and struggling to get refunds, while others have received constant marketing emails and voicemails even after blocking the sender.
On the other hand, some customers have shared positive experiences, with one person reporting that they instantly emailed the company to remove the scratch golf membership and received a response within 4 hours. Another customer praised the helpfulness of a video they purchased and shared that they had a positive experience with customer support when they needed assistance.
Overall, while Performance Golf Zone has received a decent rating on Trustpilot, there are still some concerns about the company's business practices and marketing tactics that potential customers should be aware of.
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$12.6 $14.99
The company has been accused of misleading marketing and trickery
Performance Golf has responded to some of these complaints, offering refunds and terminating subscriptions to resolve the issues. However, in some cases, customers have reported that the company only provided a partial refund for the unwanted subscription fees.
While some customers appreciate the company's quick response and resolution to their concerns, others feel that the company's marketing practices are deceptive and designed to take advantage of unsuspecting customers. Some customers have even gone as far as to report Performance Golf to various agencies and consumer protection organizations.
Despite the accusations of misleading marketing and trickery, there are also customers who defend Performance Golf, stating that the company's offerings are clear and comparable to other types of trial software or memberships. These customers suggest that it is the responsibility of the consumer to read and pay attention to the terms of service before agreeing to them.
Overall, while Performance Golf has received praise for its products and customer service from some customers, the accusations of misleading marketing and trickery suggest that the company may need to reevaluate its business practices to ensure transparency and maintain the trust of its customers.
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Customers have complained about unexpected recurring charges
Performance Golf Zone is a golf training business that provides golfers with online access to exclusive golf training content, tips, and tools. The company has received mixed reviews, with some customers expressing concerns about unexpected recurring charges.
Several customers have reported that they were unknowingly signed up for recurring charges after purchasing a product or service from Performance Golf Zone. In some cases, customers discovered unexpected charges on their credit card bills months after their initial purchase. These charges appeared to be for recurring subscriptions or memberships that the customers did not intentionally sign up for.
For example, one customer reported that after paying an initial flat fee of $49, they started getting charged $29 per month to access videos because they had unknowingly clicked on a "try it for 3 free months" offer. Another customer shared a similar experience, stating that they were charged $29 two weeks after making a $47 purchase.
Performance Golf Zone has responded to some of these complaints and has offered refunds to affected customers. The company has also provided instructions on how to cancel recurring payments and subscriptions to prevent future billing disputes. However, some customers have reported that they continued to be charged even after requesting a cancellation.
To avoid unexpected charges, customers are advised to carefully review the terms and conditions before signing up for any offers or trials. Additionally, it is important to regularly check credit card statements for any unauthorized or unexpected charges. While Performance Golf Zone has taken steps to address these issues, it is important for customers to remain vigilant and proactive in managing their subscriptions and payments.
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Some customers have received refunds after complaining about unexpected charges
While Performance Golf Zone has received positive reviews on Trustpilot, with an overall rating of 4.2/5, there are some customers who have complained about unexpected charges. These charges often occur after a free trial period, with customers being automatically billed for a subscription they did not realise they had signed up for. In some cases, customers have been able to get refunds from Performance Golf Zone by contacting their customer service department.
One customer reported that they had purchased a golf club from Performance Golf Zone and were later automatically enrolled in a 14-day trial of their Scratch Club Membership. This was followed by monthly charges of $29 plus tax, which the customer had not consented to. While the customer was able to get a refund for one month of fees, the company refused to refund the other months.
Another customer reported a similar issue, stating that they had been charged $29/month for access to videos after paying an initial flat fee of $49. The customer had apparently clicked on a "try it for 3 free months" offer but had not realised that their account would be automatically billed if they didn't opt out. Performance Golf Zone responded to this complaint by refunding the customer $31.03 and providing them with login details to access the videos.
It is important to note that while some customers have successfully received refunds, others have reported issues with the company's response to their complaints. On the Better Business Bureau website, one customer reported that Performance Golf Zone addressed the issues raised in their complaint but that the response was not satisfactory.
Overall, while Performance Golf Zone has received some complaints about unexpected charges, the company has been willing to address these issues and provide refunds in some cases. However, it is always important to carefully read the terms and conditions before signing up for any free trials or subscriptions to avoid unexpected charges.
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Performance Golf Zone has responded to complaints and offered resolutions
Performance Golf Zone has received mixed reviews online, with some customers alleging misleading marketing and unexpected recurring charges. However, the company has responded to and resolved several complaints, indicating a commitment to addressing customer concerns.
In one instance, a customer reported being charged $29/month for access to videos after paying an initial flat fee, due to unknowingly signing up for a free trial during purchase. Performance Golf Zone promptly responded by terminating the subscription and issuing a full refund, demonstrating their willingness to rectify the issue.
Another customer experienced unexpected charges after purchasing a golf club, as they were automatically enrolled in a 14-day trial that transitioned into a $29/month subscription. While the company only refunded one month of fees, they took steps to prevent further charges and addressed the complaint.
Performance Golf Zone has also been responsive to positive feedback, expressing gratitude and offering tokens of appreciation, such as a free course, to encourage continued loyalty. Their Trustpilot rating of 4.2/5 suggests that many customers have had positive experiences with the company and its products.
While there are allegations of misleading marketing and unexpected charges, Performance Golf Zone's responses to complaints and efforts to resolve issues are steps in the right direction. The company's actions demonstrate a commitment to customer satisfaction and an attempt to improve its reputation. These efforts may help restore trust and ensure that customers feel valued and understood.
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Frequently asked questions
Performance Golf Zone has a rating of 4.2/5 on Trustpilot, suggesting that it is a legitimate company. However, there are some complaints about the company on the Better Business Bureau website, as well as on Reddit.
The complaints about Performance Golf Zone centre around unexpected recurring charges and difficulty cancelling memberships. Some customers have also complained about misleading emails and marketing.
Performance Golf Zone has responded to some complaints by offering refunds and cancelling subscriptions. However, in some cases, they have only refunded a portion of the fees or failed to resolve the issue.
You can contact Performance Golf Zone's customer service department by phone at 800-523-5760 or by email at [email protected] or [email protected].
