Trevor Ng
Supreme Golf is a tee time booking site that offers tee times for sale at golf courses in multiple countries. Users can book tee times from GolfNow, TeeOff, Golf18 Network, Birdie Bug, Groupon, Living Social, North Texas Golf, and many more all in one place. However, the platform has received poor reviews on Trustpilot, with a rating of 1.8/5. Many users have complained about issues with the app, including problems with booking tee times, confusing website navigation, and poor customer service. Some users have also reported being double-charged or charged additional fees when using the app.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 1.8 / 5 |
| Number of Reviews | 287 |
| App Ratings | 3.5 / 5 |
| App Reviews | "Easy to use interface", "Double charges", "Poor customer service", "Doesn't offer discounts", "No calendar function", "Clear cancellation policy" |
| Website Reviews | "Confusing", "Doesn't allow for easy cancellation", "Charged for a round booked by mistake", "Credit card issues", "Unhelpful format", "Unable to book available tee times" |
| Reddit Reviews | "Better than GolfNow", "Good deals", "Fun courses", "Prices differ from those listed on course websites" |
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What You'll Learn
Poor ratings on Trustpilot
Supreme Golf has received poor ratings on Trustpilot, with a rating of 1.8 out of 5 stars from 287 reviewers. Many users have complained about issues with the app and website, including difficulties with booking tee times and confusion over pricing and gift card redemption.
One common issue reported by users is the inability to book available tee times through the app or website. In some cases, users were told that the selected tee time was unavailable, despite it being shown as available on the platform and other sites. This has led to frustration and disappointment, with some users feeling that the platform is "garbage" and not user-friendly.
Additionally, there have been reports of issues with credit card payments, with some users' cards being refused without a clear explanation. It appears that the platform requires a specific date format for bookings, but this is not adequately communicated to users, leading to confusion and unsuccessful bookings.
Another point of contention is the redemption process for gift cards. Some users have reported receiving "GoPlayGolf" gift cards, which directed them to Supreme Golf. However, they encountered issues when trying to redeem these gift cards at local courses, with some courses stating that they had no record of the scheduled tee time and did not even do business with Supreme Golf. The complicated redemption process and lack of responsiveness from Supreme Golf's customer support have led some users to question the legitimacy of the company.
While Supreme Golf has responded to some reviews, offering to investigate the issues further, the overall sentiment of the reviews highlights significant concerns about the platform's functionality, user-friendliness, and transparency.
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Complicated gift card redemption process
Supreme Golf has received several negative reviews on Trustpilot, with many users complaining about the complicated gift card redemption process. One user mentioned that they had to pay a $10 membership fee to use their gift card, only to find that the golf course had no record of their booking and did not even do business with Supreme Golf.
The redemption process for Go Play Golf gift cards on Supreme Golf involves several steps and requirements. Firstly, customers must create a Supreme Golf account and add a payment method to their profile, which is mandatory for booking tee times. Secondly, customers are directed to book "Specials" and filter for these times by selecting "Specials only." Go Play Golf gift cards can only be used to pay for the amount charged for the tee time online, labelled as "Amount Due Now." Any remaining balance under "Amount due at the course" must be paid directly to the golf course upon check-in.
Additionally, customers with more than five gift cards must complete a redemption request and provide pictures of the back of each additional card for security purposes. Supreme Golf also specifies that gift cards cannot be used for any balance due at the course and are only valid for prepaid Deal rounds and booking fees. This restriction has caused confusion and frustration among customers who expect to be able to use their gift cards more flexibly.
Furthermore, the redemption process for Go Play Golf gift cards involves multiple entities, including Supreme Golf, Go Play Golf, and the golf courses themselves. Customers must navigate the terms and conditions of each entity, which can be confusing and time-consuming. For example, if a customer books their own tee time and completes a redemption request but needs to cancel, they must email Go Play Golf at [email protected]. If Go Play Golf has already prepaid for the round, the customer must then contact the golf course directly to understand their cancellation and refund policies.
Overall, the complicated gift card redemption process involves multiple steps, requirements, and entities, leading to a confusing and frustrating experience for customers. Supreme Golf could improve customer satisfaction by simplifying the process, providing clearer instructions, and ensuring that their gift cards are more widely accepted by golf courses.
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Issues with double charging
Supreme Golf has received several negative reviews on Trustpilot, with an overall rating of 1.8/5. While there are no explicit mentions of double-charging, there are a few reviews that highlight issues with the platform's payment system.
One user reported that they were charged for a round of golf they booked by mistake. They expressed frustration with the lack of a straightforward cancellation process on the website. The user also mentioned that they were unable to correct the error, resulting in a small financial loss.
Another review described a confusing and complicated redemption process for gift cards. The reviewer stated that they had a $200 gift card that they found challenging to use. Despite multiple attempts to contact Supreme Golf, they were unable to connect with anyone and resolve the issue.
Similar to the previous review, a user reported issues with booking tee times using the Supreme Golf app and website. Their credit card was initially declined on the app, and they later discovered that the app required a specific date format, which was not clearly outlined. When they attempted to book through the desktop app, they were informed that the selected tee time was unavailable, even though it was showing as available on other sites. This user's experience suggests potential inconsistencies and technical issues with Supreme Golf's booking and payment systems.
While these reviews do not explicitly mention double-charging, they indicate problems with Supreme Golf's payment processes, including difficulties with cancellations, gift card redemptions, and discrepancies between booking platforms. These issues have contributed to a negative perception of Supreme Golf among some users.
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Confusing website and cancellation policy
Supreme Golf's website and cancellation policy have been criticised by users for being confusing and difficult to navigate. Several reviews mention issues with booking tee times using the website and mobile app. For example, some users have reported that their credit cards were declined without explanation, only to discover later that the website requires a specific date format that is not made clear to the user.
In addition, the cancellation policy has been described as confusing, with one user stating that they were charged for a round of golf they booked by mistake and were unable to figure out how to cancel it through the website. This suggests that the website's user interface and functionality may not be intuitive, leading to a frustrating user experience.
Another issue highlighted by users is the discrepancy between the booking availability shown on the Supreme Golf website and the actual availability at the golf courses. In some cases, users have booked tee times through the website only to be informed later that the selected time is unavailable, even though it was listed as available on the site and other booking platforms.
Furthermore, there are reports of users being charged additional fees upon arrival at the golf course, with the course staff claiming that Supreme Golf did not pay them in full. While some users have managed to resolve these issues, it still reflects negatively on Supreme Golf's ability to provide accurate and reliable booking information.
Overall, the confusing website and cancellation policy, coupled with inconsistent booking availability and unexpected additional charges, have contributed to a poor user experience for some customers. These issues may deter potential users from adopting the platform and could damage Supreme Golf's reputation in the golf booking industry.
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Better than competitor GolfNow
Supreme Golf is a legitimate website for booking tee times, as reviewed by users on Reddit. However, it has garnered a "Poor" rating of 1.8/5 on Trustpilot, with users citing issues with the website and customer service.
Supreme Golf is a better alternative to GolfNow for several reasons. Firstly, Supreme Golf offers a broader list of courses with a decent guide on prices, whereas GolfNow and TeeOff list the same courses, which are generally only a couple of options. This limited selection on GolfNow may not provide the best deals for golfers.
Additionally, Supreme Golf allows users to compare tee time availability at multiple courses, but users have reported that booking directly with the course is often more cost-effective due to the additional fees charged by GolfNow. Supreme Golf also pulls prices from multiple sources, allowing for a wider range of deals.
In terms of cancellation policies, GolfNow does not allow cancellations, whereas TeeOff offers more flexibility with cancellations, allowing refunds minus a small fee up to 24 hours before the booked time.
Supreme Golf has also been praised for its deals, with one user commenting that they were able to play Augusta this weekend for just $5!
Overall, Supreme Golf provides a more comprehensive and user-friendly service compared to GolfNow, offering better deals, a broader course selection, and more flexibility.
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Frequently asked questions
Supreme Golf has a rating of 1.8/5 on Trustpilot, with many negative reviews citing issues with the app and website. However, some users on Reddit have said that Supreme Golf is better than competing sites like GolfNow.
Supreme Golf is a tee time booking site that offers tee times at golf courses in multiple countries.
Yes, the Supreme Golf app is free to use and includes features like GPS, review, and score keeping.
No, Supreme Golf does not add any fees to the prices listed on their partner sites.
You can contact Supreme Golf support by emailing [email protected].
