Miles Bennett
Golf Wang's return policy states that items can be returned within 7 days of receiving them, as long as they are unused and in the same condition as received. Personalized items cannot be returned unless they are defective or damaged, in which case they are eligible for a return within 14 days. Refunds will be issued to the original payment method or via store credit, and it can take up to 8-10 business days for returns to be processed. Golf Wang does not offer free returns or exchanges, and there is a 30% restocking fee for cancelled orders that have already entered production.
| Characteristics | Values |
|---|---|
| Refund method | Store credit/e-gift card or original payment method |
| Refund processing time | 8-10 business days |
| Return policy | 7 days |
| Return eligibility | Unused, in original condition, defective or damaged |
| Shipping time (within USA) | 5-15 business days |
| Shipping time (international) | 15-20 business days |
| Payment methods | Visa, MasterCard, Discover, PayPal, Apple Pay |
| Cancellation fee | 30% restocking fee |
| Exchange eligibility | Not guaranteed |
| Free returns | No |
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What You'll Learn
- Golf Wang does not offer free returns and exchanges
- Returns are accepted within 7 days of receiving the item
- Personalised items cannot be returned unless defective or damaged
- Refunds are credited for the original amount paid, less shipping fees
- Returns are refunded via store credit/e-gift card or original payment method
Golf Wang does not offer free returns and exchanges
Golf Wang has a detailed policy regarding returns and exchanges, which are not offered for free. The company uses a print-on-demand production method, and therefore, returns are not accepted unless the item is damaged or defective. This must be reported within 7 days of delivery. If the item is eligible for a return, it must be unused and in the same condition as it was received, with original shipping charges being non-refundable.
Golf Wang does not collect customers' credit/debit card numbers or personal information when a payment is made. All payments made by payment cards are processed via PayPal, which is one of the most secure payment platforms. For refunds, the amount will be credited to the original payment method, and it can take up to 8-10 business days to be processed.
International orders are subject to import and customs fees, which Golf Wang is not responsible for. The company is also not responsible for lost, stolen, or damaged packages once the order has been shipped. Customers are advised to contact their local post office if they haven't received their package, as carriers usually have a collection deadline.
Golf Wang also specifies that delivery dates cannot be guaranteed, and tracking information may not always be up to date. International orders can take up to 8 weeks to arrive, and shipping times may be longer due to the Covid-19 pandemic.
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Returns are accepted within 7 days of receiving the item
Golf Wang has a strict return policy that allows returns within 7 days of receiving the item. It is important to note that returns are only accepted if the item is proven to be damaged or defective. Personalized items, for instance, cannot be returned unless they are defective or damaged, as they are made-to-order.
If you wish to return an item, it must be in the same condition as when you received it, and you may be subject to a 30% restocking fee per item. Refunds will be issued via store credit, e-gift card, or back to the original payment method. Please allow up to 8-10 business days for returns to be processed, and note that Golf Wang does not offer free returns or exchanges.
If you are located in Hawaii, Alaska, or have an APO/FPO address, you must contact Customer Support to make a return or exchange. Additionally, Golf Wang reserves the right to amend its policies at any time, so it is recommended to check their website for the most up-to-date information.
To initiate a return, you can contact Golf Wang's customer support, who will guide you through the process. It is important to act quickly, as returns must be made within 7 days of receiving the item to be eligible for a refund or exchange.
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Personalised items cannot be returned unless defective or damaged
Golf Wang's return policy states that personalised items cannot be returned unless they are defective or damaged. This is because these items are one-of-a-kind and made specifically for the customer. If you believe your personalised item is defective or damaged, you must report it within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
If you receive a defective or damaged item, you should contact Golf Wang's customer support as soon as possible. Provide your full name, order number, and a brief explanation of the issue. You may also need to provide photos of the package, including the shipping label.
If you simply change your mind about a personalised item, Golf Wang is not responsible for replacing it. However, you can try to cancel your order by sending an email with your order number and the reason for cancellation. Refunds are typically processed within 8-10 business days of receiving the return, and will be issued via store credit, e-gift card, or back to the original payment method.
It's important to note that Golf Wang's shipping policy states that they are not responsible for lost, stolen, or damaged packages once the order has been shipped. Therefore, it is recommended to review their shipping policy before placing an order. Additionally, international orders may be subject to import and customs fees, which are the responsibility of the customer.
For any other queries regarding cancellations or other policies, Golf Wang encourages customers to contact their Customer Service Representatives for further assistance.
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Refunds are credited for the original amount paid, less shipping fees
Golf Wang has a strict return policy, allowing refunds and exchanges only for items that are damaged or defective. To be eligible for a return, the item must be unused and in the same condition as received. The policy is valid for 7 days from the date of purchase. If you are based in Hawaii, Alaska, or have an APO/FPO address, you must contact Customer Support to initiate a return or exchange.
Regarding refunds, Golf Wang will credit the original amount paid, excluding shipping fees. This means that if you return an item, you will be refunded the cost of the item itself, but not the cost of shipping it to you. The refund will be issued through store credit, e-gift card, or back to the original payment method. It may take up to 8-10 business days for the return to be processed and the refund to be issued.
In the case of refunds, it is important to note that the original shipping cost is typically not included. This means that if you paid a shipping fee to receive the item, this amount will not be refunded to you. This practice is common among online retailers, who often require the buyer to cover the cost of return shipping as well.
However, there may be exceptions to this depending on the reason for the return. For example, if the item was defective or the wrong product was sent, the seller might choose to refund the original shipping cost as well. In some cases, online marketplaces like eBay may require sellers to accept returns and provide a full refund, including shipping costs, if the item is defective or not as described.
It is worth noting that Golf Wang's policy of excluding shipping fees from refunds is in line with standard industry practices, where buyers are typically responsible for covering shipping costs, especially in cases of buyer's remorse or incorrect sizing.
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Returns are refunded via store credit/e-gift card or original payment method
Golf Wang offers refunds via store credit/e-gift cards or the original payment method. Store credit is a common practice where retailers provide customers with a credit amount that can be used for future purchases at the same store. It is similar to a gift card and provides customers with a flexible option to make purchases without needing to spend the full amount upfront. Store credit is beneficial for both the business and customers as it keeps money within the business, boosts sales, and improves the customer experience.
If you wish to return a Golf Wang item, it is important to note that returns are only accepted if the item is proven to be damaged or defective, and the return must be initiated within 7 days of receiving the item. The item must also be unused and in the same condition as it was received. Golf Wang will then process the return, and you will receive your refund via store credit, e-gift card, or the original payment method. The processing time for returns is 8-10 business days.
When you receive store credit from Golf Wang, you will be able to use it for future purchases on their website or in their physical store if they have one. Store credit is a convenient way to shop as it provides you with a seamless experience and the freedom to choose what to purchase with the credited amount. It is also beneficial if you are unsure about what specific item you want to exchange your returned item for.
E-gift cards function similarly to store credit and are also a great way to refund customers. They provide customers with the flexibility to choose their preferred items and can be a great option if you are looking to gift someone or treat yourself to something from Golf Wang. E-gift cards are typically sent via email and contain instructions on how to redeem them during the online checkout process.
If you choose to be refunded via the original payment method, Golf Wang will process the refund back to the original payment method. Please note that the time it takes for the refund to reflect on your account may vary depending on your bank or payment provider's policies.
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Frequently asked questions
No, Golf Wang does not offer free returns and exchanges. However, they do offer coupons and discount codes.
Golf Wang's return window is 7 days. Items must be unused and in the same condition that they were received in.
Please refer to Golf Wang's Return Policy on Damaged/Misprinted Items or contact their customer service for a return.
