Harper Lin
Global Golf is an online retailer of golf equipment, including clubs, apparel, and accessories. The company was launched in 2006 and has shipping locations in Raleigh, N.C., Salt Lake City, Utah, and Mississauga, Ontario, Canada, with a retail location in Greensboro, N.C. The website has received mixed reviews, with some customers praising the excellent condition of their purchases and convenient return policies, while others have complained about issues with shipping and poor customer service. Trustpilot and Sitejabber users have given Global Golf a rating of 2 out of 5 stars and 1.9 stars, respectively, indicating overall dissatisfaction with their purchases. However, the website has received positive feedback on forums such as GolfWRX and from long-time customers on Golfer Geeks.
| Characteristics | Values |
|---|---|
| Trustpilot rating | 2/5 |
| Sitejabber rating | 1.9/5 |
| eBay rating | Very good |
| Customer service | Poor |
| Shipping locations | Raleigh, N.C., Salt Lake City, Utah, and Missisauga, Ontario Canada |
| Retail location | Greensboro, N.C. |
| Products | New and used golf equipment, accessories, and apparel |
| Brands | Callaway, Taylor Made, Mizuno, Ping, Nike, Cobra, and more |
| Return policy | Accepts returns and swaps |
| Utry program | Test a club for 2 weeks, then either keep it and pay or return it |
Explore related products
$23.35 $40
What You'll Learn
Global Golf's Trustpilot rating
GlobalGolf has a rating of 1.9 stars from 78 reviews on SiteJabber, indicating that most customers are generally dissatisfied with their purchases. On Trustpilot, GlobalGolf has a poor rating of 2 out of 5 stars from 122 customers.
The negative reviews on SiteJabber and Trustpilot often mention issues with customer service and the condition of the products. Some customers have reported that their orders arrived with significant scratches, scuffs, or other damage, and that GlobalGolf refused to offer a refund, only store credit. Others have complained about late deliveries and issues with the ordering process, such as orders being cancelled unexpectedly.
However, there are also positive reviews from customers who have had satisfactory experiences with GlobalGolf. Some have praised the company for its fast shipping, well-packaged orders, and good condition of the products. A few customers have also shared their positive experiences with GlobalGolf's customer service, noting that the company was helpful in resolving issues with orders.
GlobalGolf was launched in 2006 as a marketplace for buying and selling used golf equipment. Today, the company sells new and used golf equipment and accessories from all major golf brands. They have shipping locations in Raleigh, North Carolina (also their headquarters), Salt Lake City, Utah, and Mississauga, Ontario, Canada, and a retail location in Greensboro, North Carolina.
In summary, while GlobalGolf has a significant number of negative reviews on Trustpilot and SiteJabber, there are also customers who have had positive experiences with the company. It is important for customers to do their own research and make informed decisions before making purchases, especially when it comes to used golf equipment.
Golfers: Is Players Golf Cancelled?
You may want to see also
Explore related products
Customer reviews
Some customers have praised Global Golf for its good customer service, convenient return policies, and demo programs. One customer commended the company for allowing them to demo a full set of irons and other gear for 14 days at a reasonable price, calling it a "great company". Another long-time customer highlighted the company's UTry® program, which allows customers to test products on their course before committing to a purchase. They also mentioned the accumulation of "Global Golf Cash" for spending money with the company.
On the other hand, several customers have expressed disappointment with the condition of the products they received, particularly regarding used golf clubs. Some reviewers mentioned that the clubs they received were in worse condition than described, with excessive scratches, scuffs, and chips. These customers reported difficulties in obtaining refunds or exchanges, stating that they were only offered store credit and had to incur additional shipping costs.
There are also mixed reviews regarding the company's customer service. While some customers praised Global Golf for accepting returns and swaps, others reported unhelpful responses and difficulties in resolving issues.
Overall, while some customers have shared positive experiences with Global Golf, particularly regarding their demo programs and rewards, there are also a significant number of negative reviews highlighting issues with product conditions and customer support.
Golf App: Track Your Progress, Improve Your Game
You may want to see also
Explore related products
eBay ratings
Global Golf has received positive feedback from buyers on eBay. The company has been described as a "great ebayer" with quick shipping times and items that match their descriptions. One buyer praised Global Golf for shipping their item within two days of ordering, despite the order being placed on a weekend. Another buyer reported that their item arrived several days before the estimated delivery date.
Some buyers have noted that the packaging could be improved. For example, one buyer reported that their item was packaged securely, but the box was damaged during transit. Another buyer mentioned that the club they purchased could have been packaged more securely, but they were satisfied with the product and would buy from Global Golf again.
Overall, buyers have been impressed with the value and quality of the products offered by Global Golf, with some stating that they would recommend the seller to others and would purchase from them again. The company has received ratings of 4.5 out of 5 stars and 5 out of 5 stars for various products listed on eBay.
Golf Course Dimensions: How Large is the Playing Field?
You may want to see also
Explore related products
Shipping and returns
GlobalGolf.com offers a wide range of golf equipment and apparel, including new and used golf clubs, tech, and prior season clubs, as well as shoes, bags, and accessories. The company has a retail store in Raleigh, North Carolina, and provides shipping services to deliver products to customers.
Shipping
GlobalGolf is known for its quick and efficient shipping process, ensuring that items are packaged securely to prevent damage during transit. The company offers a unique U-Try service, which allows customers to try out a club for a small fee before committing to a purchase. If the customer doesn't like the club, they can return it at no additional cost using the included prepaid return shipping label.
Returns
GlobalGolf has a return policy that offers customers the option to return items within 90 days of purchase if they are not 100% satisfied. However, it's important to note that original shipping charges are non-refundable, and a $9.99 return shipping fee will be deducted from any refund or credit. Returns of new, unused items with original tags and packaging are eligible for a full merchandise refund to the original payment method. On the other hand, returns of pre-owned and Second Chance items are only eligible for GlobalGolf credit, not a refund. This credit does not expire and can be used for future purchases or exchanged for a different item.
While GlobalGolf offers this flexible return policy, some customers have reported issues with returns and exchanges, including difficulties obtaining refunds and discrepancies between the advertised condition of items and their actual condition upon receipt. It is essential for customers to carefully read the return policy and be aware of the potential for store credit instead of direct refunds.
Golf Lies: What They Are and Why They Matter
You may want to see also
Explore related products
Product quality
Global Golf is an online marketplace for buying and selling new and used golf equipment. They sell all major golf brands, accessories, and have PGA professionals to answer equipment and golf-related queries.
Global Golf has a rating of 1.9 stars from 78 reviews on Sitejabber, indicating that most customers are generally dissatisfied with their purchases. However, the website has received positive reviews from some long-time customers who have praised the company's return policy and their ability to trade in clubs. Global Golf also has a rating of 2 out of 5 stars on Trustpilot, with some customers complaining about late deliveries and poor customer service.
Some customers have reported issues with the quality of the products they received from Global Golf. In one instance, a customer ordered a Titleist TSR3 driver that was supposed to be in "value" condition, but it arrived with a scratched face and chips on the crown. The customer sent it back and reordered the driver in "very good" condition, but the replacement also had significant scuffs and scrapes. When the customer contacted customer service, they were told they could only send it back for store credit and reorder one in excellent or mint condition, resulting in additional shipping costs for the customer.
On the other hand, some customers have had positive experiences with the product quality offered by Global Golf. One customer on Trustpilot shared that they had ordered multiple clubs listed as "very good" or "excellent" and found them to meet their criteria. They rated their experience with Global Golf as 9/10.
Global Golf also has a very good rating on eBay, indicating that customers have generally had positive experiences when purchasing from the company through that platform.
Overall, while some customers have reported issues with product quality and customer service, others have had positive experiences, highlighting the importance of thorough research and caution when purchasing from Global Golf.
Tiger Woods: Golf's Highest-Paid Player
You may want to see also
Frequently asked questions
GlobalGolf has been around since 2006 and is a marketplace for buying and selling new and used golf equipment. They sell all major golf brands and have PGA professionals on hand to answer equipment questions. They have a retail location in Greensboro, N.C. and shipping locations in Raleigh, N.C., Salt Lake City, Utah, and Mississauga, Ontario, Canada.
Reviews for Global Golf are mixed. On Trustpilot, the company has an overall rating of 2 out of 5 stars, with some customers complaining about poor customer service and late deliveries. On Sitejabber, Global Golf has a rating of 1.9 stars from 78 reviews, with some customers reporting issues with the quality of the products they received. However, some customers have reported positive experiences with the website, praising the company's customer service department and the quality of their products.
Global Golf offers returns and exchanges on products, but customers are responsible for paying the shipping costs for each exchange. The company also offers a program that allows customers to test out clubs for 2 weeks before committing to a purchase.
