Trevor Ng
Performance Golf is a golf training program that offers consumers access to training videos, drills, and video analysis by PGA-level coaches. The program has received mixed reviews, with some people praising its effectiveness in improving their golf skills and others complaining about deceptive business practices, such as hidden subscriptions and recurring charges. While some people have successfully resolved their issues with the company and received refunds, others have expressed concerns about potentially wasteful spending and scammy marketing tactics. With a rating of 4.2/5 on Trustpilot, Performance Golf sits in the great category, but it's important for consumers to be cautious and vigilant about the fine print when signing up for any such service.
| Characteristics | Values |
|---|---|
| Recurring charges | $29/month plus tax |
| Customer service contact | (800) 523-5760 or [email protected] |
| Trustpilot rating | 4.2/5 |
| BBB rating | N/A |
| Customer complaints | Deceptive subscription practices, unauthorized charges |
| Customer praise | Quick response times, helpful content |
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What You'll Learn
Performance Golf's marketing and sales tactics
One of the main concerns raised by customers is the way Performance Golf bundles hidden subscriptions with purchased products. For example, a customer might purchase a golf club or a training video and then be automatically enrolled in a 14-day trial of the Scratch Club Membership, which, if not cancelled within the trial period, results in recurring monthly charges. While the company points to the terms outlined in the service agreement, some customers feel that this practice is deceptive and misleading.
Performance Golf has responded to these complaints by emphasizing transparency and care in their customer interactions. They encourage customers to carefully review the terms of service to avoid any unexpected charges. The company also provides multiple channels for customers to reach out with complaints or queries, including a customer service phone number and email address.
The marketing tactics employed by Performance Golf include constant social media advertising and promotional emails. Their sales tactics involve offering free trials or discounted rates for a limited time, after which customers are automatically enrolled in recurring subscription plans. While some customers appreciate the value offered by Performance Golf's products and services, others have expressed frustration over unexpected charges and the hassle of cancelling unwanted subscriptions.
Overall, while Performance Golf maintains that their practices are transparent and compliant with terms of service, some customers continue to express concerns about unexpected charges and deceptive marketing and sales tactics. It is essential for customers to carefully review the terms and conditions of any purchase to avoid unwanted subscriptions and to be vigilant about cancelling trials to avoid recurring charges.
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Customer service and complaint resolution
Customer reviews of Performance Golf's customer service are mixed. While some customers have reported positive experiences, describing the service as timely, friendly, and efficient, others have criticised the company for poor customer service, lack of accountability, and failure to resolve complaints.
Some customers have reported issues with unexpected subscriptions or incorrect items included with their orders. However, several reviewers have noted that customer service representatives were quick to resolve these problems. One reviewer on Trustpilot praised the company for exceeding their expectations, while another reviewer on the same platform complained about being put on hold for 27 minutes without a resolution to their query.
Performance Golf has responded to some complaints by offering refunds to customers. The company invites consumers to contact their customer service department directly by phone or email to resolve any issues. However, some customers have reported long wait times for responses and unhelpful or generic answers to their queries.
In addition, there have been several complaints about unauthorised charges on customers' credit cards. These charges have continued even after customers have cancelled their subscriptions or closed their card accounts. Some customers have threatened to involve the authorities if Performance Golf does not issue refunds for these unauthorised charges.
While some customers have expressed satisfaction with the company's resolution of their complaints, others have felt that Performance Golf did not make a good-faith effort to address their concerns. The Better Business Bureau (BBB) has noted that in some cases, the business addressed the issues within the complaint, but the consumer did not accept the response or failed to notify the BBB of their satisfaction.
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Hidden subscription fees
While Performance Golf does offer legitimate products and services, there are some concerns about hidden subscription fees and deceptive practices.
Some customers have complained that when they purchase a physical product, such as a golf club, they are unknowingly enrolled in a free trial for a subscription service, which then automatically rolls over into a paid monthly subscription. This is a common tactic used by many companies to generate revenue, but it can be seen as deceptive if the customer is not made fully aware of the terms and conditions.
In some cases, customers have only realized they were being charged a monthly fee when they noticed recurring charges on their credit card bill. While Performance Golf does outline these subscription fees in their terms of service, the font size may be small, and the information may be buried within a lengthy document that customers may not read thoroughly.
Performance Golf has responded to these complaints by offering refunds to some customers, but in other cases, they have only refunded one month's fee and refused to refund the remaining months. The company has also taken steps to terminate the subscription to prevent future charges.
It is important for customers to carefully review the terms and conditions of any purchase, especially when providing credit card information, to avoid unknowingly signing up for recurring charges. It is also advisable to regularly check credit card statements to identify any unauthorized or unexpected charges.
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Recurring charges and refunds
While Performance Golf offers a 14-day free trial for its Scratch Club Membership, some customers have complained about recurring charges and refunds. These complaints often involve unexpected charges after the trial period ends, as well as difficulties in cancelling the subscription.
In one case, a customer purchased a golf club and was automatically enrolled in the 14-day trial, followed by monthly charges of $29 plus tax. The customer was unaware of this subscription and only noticed the charges after several months. While Performance Golf refunded one month of fees, they refused to refund the remaining months.
Another customer shared a similar experience, where they were charged for a subscription they did not knowingly sign up for. Performance Golf responded to this complaint by terminating the subscription and issuing a full refund.
It is important to note that Performance Golf has provided contact information for customers with complaints, inviting them to reach out to their customer service department via phone or email. The company has also emphasised that customers can file complaints with the Better Business Bureau (BBB) even if they have not directly contacted Performance Golf about the issue.
To avoid unexpected charges, it is crucial for customers to carefully review the terms of service when purchasing products or signing up for trials from Performance Golf. Additionally, regularly checking credit card statements can help identify any unauthorised charges.
While some customers have experienced issues with recurring charges, others have shared positive experiences with Performance Golf's customer service. Some reviews mention quick responses, efficient issue resolution, and offers of refunds or free courses to resolve concerns.
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The effectiveness of their training videos
While there are mixed reviews about Performance Golf's training videos, the company has a rating of 4.2/5 on Trustpilot, which indicates that it is generally well-received by customers.
Some customers have complained about recurring charges and hidden subscriptions bundled with purchased products. For example, one customer purchased a golf club and was then automatically enrolled in a 14-day trial of a subscription service, after which they were charged $29+ tax per month. Performance Golf has responded to some of these complaints and issued refunds in certain cases.
On the other hand, some customers have found the training videos helpful. One customer praised the Hank Haney slice fix video, and another appreciated the quick response and resolution to their concern. Performance Golf also offers a 14-day trial of their Scratch Club Membership, which can be cancelled at any time.
The effectiveness of the training videos seems to vary depending on the individual. One customer reported that the videos did not help their mechanics, but they found the ball drills useful. Another customer was satisfied with the response and refund from Performance Golf after experiencing unexpected charges.
Overall, while there have been some complaints about billing practices, Performance Golf appears to be responsive to customer concerns and has taken steps to address issues. The effectiveness of the training videos may depend on individual needs and preferences, and customers should be cautious of potential hidden subscriptions when purchasing products.
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Frequently asked questions
Performance Golf has received mixed reviews online. While some customers have complained about recurring charges and hidden subscriptions, others have found their services helpful. The company has a rating of 4.2/5 on Trustpilot and is also rated by the Better Business Bureau (BBB).
Some customers have complained about being automatically enrolled in a 14-day trial of the Scratch Club Membership after purchasing a product, which then turns into a monthly subscription. Some have also had issues with not being able to access the purchased product.
Performance Golf has invited consumers to contact their customer service department via phone or email. They have also provided refunds to some customers and terminated subscriptions to prevent future charges.
