Jackson Reid
Performance Golf is a golf instruction company that offers training videos and equipment to help golfers improve their game. The company has received mixed reviews from customers, with some praising the effectiveness of the training videos and the quality of the golf equipment, while others have complained about unexpected recurring charges and aggressive marketing tactics. Performance Golf has a rating of 4.2/5 on Trustpilot, with many customers praising the company's customer service team. However, there are also several complaints filed with the Better Business Bureau (BBB) regarding unresolved disputes and harassing voicemails. Overall, the question of whether Performance Golf is worth it depends on individual needs and preferences, as well as one's tolerance for potentially pushy sales tactics.
| Characteristics | Values |
|---|---|
| Trustpilot Rating | 4.2/5 |
| Number of Reviews | 1,896-1,916 |
| Customer Service | Positive reviews, with some complaints |
| Quality of Products | Mixed reviews |
| Refund Process | Positive reviews |
| Recurring Charges | Some complaints |
| Overall Value | Mixed reviews |
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What You'll Learn
Performance Golf's customer service
The company's refund policy extends to its training programs as well. Performance Golf offers a money-back guarantee for its Scratch Club members, promising a refund if members do not see improvements in their golf game. This guarantee demonstrates the company's belief in the effectiveness of its training programs and their potential to enhance golfing abilities.
The company's dedication to customer service is evident in its commitment to transparency and satisfaction. Performance Golf wants customers to feel confident in their purchases and offers risk-free opportunities to try new products, such as the SQ Putter, which comes with a 1-year money-back guarantee. This policy showcases the company's understanding that each golfer is unique, and it encourages customers to find the products that work best for them without hesitation.
Overall, Performance Golf's customer service stands out in the industry for its comprehensive return policy, money-back guarantees, and commitment to customer satisfaction. The company's dedication to providing a positive experience and ensuring customer happiness is a key factor in its success and the loyalty it inspires among golfers.
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The effectiveness of Performance Golf's training videos
Performance Golf has received mixed reviews for its training videos. While some customers have praised the company for its helpful videos and excellent customer service, others have criticised the company for its misleading marketing and subscription practices.
Some customers have reported that Performance Golf's training videos have helped them improve their golf game. For example, one customer wrote that after watching Hank's videos, they were able to stop slicing the ball. Another customer praised the company's Slice Fix video series, stating that it helped them correct their slice. Additionally, some customers have commended Performance Golf's customer service team, describing them as "top-notch" and "easy to deal with".
On the other hand, some customers have expressed concerns about Performance Golf's marketing and subscription practices. Several customers have complained about unexpected recurring charges and difficulty cancelling subscriptions. In some cases, customers have reported being signed up for recurring memberships without their consent, while others have struggled to reach the company by phone to resolve issues. These experiences have led some customers to characterise Performance Golf's behaviour as "dishonest" and "illegal".
Despite these concerns, it's worth noting that Performance Golf has responded to customer complaints and offered refunds in some cases. The company has also taken steps to address specific issues, such as removing customers from marketing lists and cancelling unwanted subscriptions.
Overall, the effectiveness of Performance Golf's training videos appears to be a mixed bag. While some customers have found the videos helpful, others have been frustrated by the company's marketing and subscription practices. It's important for customers to carefully review the terms of service and be cautious of providing their credit card information to avoid unexpected charges.
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Recurring charges and refunds
Performance Golf has received mixed reviews online regarding recurring charges and refunds. While some customers have praised the company's customer service, reporting positive experiences with prompt refunds and helpful support, others have expressed concerns about unexpected recurring charges and aggressive marketing tactics.
On Trustpilot, Performance Golf has an overall rating of 4.2 out of 5 stars, with many positive reviews highlighting the company's responsiveness and willingness to address concerns. Several customers have shared their experiences of receiving quick refunds for purchases that did not meet their expectations or when they encountered issues with their orders. The company's friendly and efficient customer support has been highlighted by multiple reviewers.
However, there are also reviews on Trustpilot and Reddit that indicate some customers have experienced unexpected recurring charges. Some reviewers mention signing up for a specific product or service, only to discover later that they were enrolled in a monthly subscription or membership program, resulting in recurring charges. These customers express frustration over feeling misled or confused by the company's marketing and sales practices.
In response to complaints, Performance Golf has been proactive in addressing the issues. On the Better Business Bureau (BBB) website, the company has responded to disputes, taken steps to terminate subscriptions, and processed refunds for customers who were unsatisfied with their purchases. They have also removed customers from marketing call lists upon request to stop receiving promotional voicemails.
Overall, while Performance Golf has received a mix of positive and negative feedback regarding recurring charges and refunds, they appear responsive to customer concerns and committed to resolving issues. It is essential for customers to carefully review the terms of service and pay attention to potential recurring charges when signing up for any products or services.
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Performance Golf's legitimacy
Performance Golf is a golf instruction company that offers training videos, equipment, and other resources to help golfers improve their game. The company has a presence on Trustpilot, where it has received mostly positive reviews, with an average rating of 4.2 out of 5 stars from over 1800 customers. Many reviewers praise the company's customer service, with some mentioning that the team is quick to respond to inquiries and resolve issues. Positive reviews also highlight the effectiveness of the training videos and equipment in improving their golf skills.
However, there are also some negative reviews and complaints about Performance Golf on platforms like Reddit, BBB Complaints, and Trustpilot. Some customers have reported issues with unexpected recurring charges, aggressive marketing tactics, and difficulty cancelling subscriptions. In response to these complaints, Performance Golf has addressed the issues and, in some cases, provided refunds to customers.
Overall, while there are some legitimate concerns about the company's business practices, Performance Golf does appear to offer valuable resources and quality customer service to a significant number of satisfied customers, as evidenced by the positive reviews and high rating on Trustpilot. It is important for prospective customers to carefully review the terms and conditions of any subscriptions or purchases to avoid unexpected charges and to be aware of their rights and recourse in case of disputes.
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Performance Golf's equipment quality
Performance Golf has received generally positive reviews for its equipment quality and customer service on Trustpilot, with a rating of 4.2 out of 5 stars from over 1800 customers. Several customers have praised the company for its high-quality products, excellent video content, and helpful training courses. One reviewer mentioned that Performance Golf's equipment and customer service were "world-class", while another highlighted the company's prompt and efficient issue resolution.
However, there are also mixed reviews regarding the effectiveness of their training content. While some customers found the video content and drills helpful in improving their golf skills, others felt that the videos did not significantly impact their mechanics.
In terms of purchasing and billing, there have been some concerns raised about unexpected recurring charges and difficulties accessing purchased content. On the other hand, Performance Golf has demonstrated responsiveness and a willingness to address these issues, offering refunds and login assistance to affected customers.
Overall, while there are some mixed experiences, the majority of reviews suggest that Performance Golf's equipment quality and customer service are highly regarded by a significant number of their customers.
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Frequently asked questions
Performance Golf has a rating of 4.2/5 on Trustpilot, with many positive reviews citing excellent customer service and effective training videos. However, there are also some negative reviews and BBB complaints regarding recurring charges and aggressive marketing tactics. Ultimately, whether Performance Golf is worth it depends on your individual needs and preferences.
Performance Golf has received numerous positive reviews for its customer service on Trustpilot, with some customers praising the team for being friendly, efficient, and responsive. The company also appears to be proactive in addressing complaints and offering refunds when necessary.
Yes, Performance Golf offers various subscription services, including the Scratch Club, which is billed at $29 per month after a 14-day trial. Some customers have complained about unexpected recurring charges, but it appears that these charges are clearly outlined in the terms of service.
Yes, there are likely other online golf training programs and academies available. For example, one alternative video series mentioned is Monte's Efficient Swing Video Series.
Performance Golf offers a 365-day money-back guarantee on its products, with no questions asked. The company appears to honour this policy, as indicated by positive reviews and BBB complaint resolutions.
