Miles Bennett
GolfWorks offers fast shipping, with most orders placed before 12:30 pm EST shipped within 3-5 workdays. The company provides email confirmations for orders and shipments, along with tracking numbers, allowing customers to monitor their deliveries. GolfWorks caters to both US and international customers, with specific instructions for Canadian customers on their website. International returns are the customer's responsibility, and additional charges may apply for residential deliveries or items exceeding weight and dimension restrictions.
| Characteristics | Values |
|---|---|
| Shipping confirmation | Sent via email |
| Tracking number | Sent via email |
| Shipping time | Within 3-5 workdays |
| Shipping days | Monday-Friday |
| Shipping charges | $9.99 for orders up to $75 |
| $10.99 for orders from $76 to $100 | |
| $11.99 for orders from $101 to $150 | |
| $4.25 for each additional $100 for orders above $150 | |
| $3.60 delivery area surcharge for residential deliveries | |
| Additional surcharge for certain items due to dimension and weight restrictions | |
| International shipping | Available to Canada |
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What You'll Learn
Shipping costs
GolfWorks offers shipping within the contiguous 48 states in the US. The company also has a Canadian website, GolfWorks Canada, for customers in Canada.
GolfWorks provides a shipping rate chart for ground shipping within the contiguous 48 states. The chart indicates that shipping costs vary depending on the order total:
- Orders up to $75: $9.99
- Orders from $76 to $100: $10.99
- Orders from $101 to $150: $11.99
- Orders over $150: an additional $4.25 for each additional $100
Additionally, a delivery area surcharge of $3.60 for residential deliveries may apply. Certain items may also require an extra surcharge due to weight and dimension restrictions. These charges are applicable regardless of any offers or promotions.
GolfWorks aims to ship orders placed by 12:30 PM EST (online) or 1:30 PM EST (phone) within 3 to 5 workdays, Monday through Friday, for in-stock items. However, orders requiring additional services like club assembly, PUREing, prepping, or adapter installations may take longer to ship.
For international customers, GolfWorks Canada serves Canadian customers, and for other international orders, customers can contact GolfWorks via email at [email protected] to process orders and communicate shipping details.
GolfWorks provides email order confirmations and shipment confirmations with tracking information. It is recommended to track packages to ensure proper delivery and to report any issues promptly. GolfWorks is not liable for lost or misplaced packages if not notified within 7 days of the package being marked as delivered.
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Tracking
GolfWorks provides a tracking number for all orders, which is sent via email once the order has been shipped. This allows customers to monitor their packages for delivery. The email confirmation also serves as a record of the order's shipment.
To receive the tracking number, customers must provide a valid email address when placing their order. This email address will receive all correspondence regarding the order, including the tracking number and any updates or changes to the delivery status. It is important to regularly check this email inbox to stay informed about the order's progress.
In addition to the tracking number, customers can also contact GolfWorks' customer service department by phone or email to obtain tracking information. The customer service team can provide further shipment details and assist with any queries or concerns regarding the order. It is recommended to have the order number ready when contacting customer service to expedite the process.
GolfWorks typically ships orders within 3 to 5 working days for in-stock items. However, orders requiring additional services, such as club assembly or customisation, may take longer to process and ship. It is worth noting that occasional delays or issues may occur, resulting in packages being lost in transit, delivered to incorrect addresses, or left in unexpected locations. Therefore, it is advisable to regularly track the delivery status and promptly report any discrepancies to GolfWorks' customer service within the specified time frames to ensure a timely resolution.
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Returns
GolfWorks offers detailed information on its shipping procedures and policies on its website. While the company does not explicitly state the location from which it ships, it does provide shipping rates and estimated delivery times for orders placed within the contiguous 48 states in the US.
GolfWorks provides a clear outline for returning products purchased from them. Here is a step-by-step guide on how to return an item to GolfWorks:
Step 1: Obtain a Return Authorization (RA)
Before returning any product to GolfWorks, customers must first obtain a Return Authorization (RA). This can be done by sending an email to their customer service department at [email protected]. It is important to note that this step is mandatory and must be completed before initiating the return process.
Step 2: Understand the Shipping Expenses
GolfWorks specifies that all shipping expenses for returned products will be the customer's responsibility. This means that customers will need to cover the cost of shipping the item back to GolfWorks.
Step 3: Ensure the Product is in Original Condition
GolfWorks will only issue a credit refund if the returned product is in its original condition. This means that the item must be unused and in its original packaging, with all parts and accessories included.
Step 4: Expect a Possible Restocking Fee
GolfWorks mentions that any credit refund issued may be subject to a 15% restocking fee. This fee is applied to the original method of payment, and customers should be aware of this potential charge when initiating a return.
Step 5: Track Your Return
GolfWorks provides email confirmations and tracking numbers for shipped orders. Customers can use these tracking numbers to follow the delivery of their packages. This step is important, especially if there are concerns about the package being lost, delivered to the incorrect address, or left in a different location.
GolfWorks also provides customer support through their Customer Service Department, which can be reached at 1-800-848-8358 or via email at [email protected]. It is important to note that for packages that are marked as delivered but cannot be located, customers must contact Customer Service within 7 days from the delivery date for further assistance.
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International orders
For international orders, The GolfWorks has a specific process in place. While the company primarily caters to customers within the contiguous 48 states in the US, international orders can be processed through email or phone calls.
Canadian customers, for instance, can place orders through GolfWorks Canada, with specific contact details provided on their website. This includes a physical address in Ottawa, Ontario, as well as phone numbers and a fax number. Canadian customers who access the GolfWorks USA website may find that their orders are flagged, and they will be contacted with instructions on how to proceed.
International customers outside of Canada should contact The GolfWorks via email at [email protected]. Donna handles all foreign orders and can provide detailed instructions on the ordering and shipping process.
It is important to note that international orders may be subject to additional shipping expenses and potential delays. The GolfWorks recommends that international customers reach out to their customer service team to ensure a smooth ordering process and to clarify any extra costs or delivery timeframes for specific countries.
As with all GolfWorks orders, international customers will receive email confirmations for their orders and shipments, including tracking numbers. These emails help customers stay informed about the status of their deliveries and enable them to track their packages.
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Delays
GolfWorks states that orders placed online by 12:30 pm EST or via phone by 1:30 pm EST will, in most cases, be shipped within 3-5 workdays, Monday through Friday, for in-stock items in the US only. Orders that require additional services, such as club assembly, may take longer to ship.
It is important to note that GolfWorks is not liable for packages that are not reported as missing within 7 days of the package being marked as delivered according to the tracking number. Customers are advised to track their packages and contact customer service promptly if there are any issues with delivery.
Additionally, GolfWorks may experience delays due to high demand and increased sales during certain times, such as when more people are playing golf during the summer.
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Frequently asked questions
GolfWorks ships from the United States and Canada.
GolfWorks typically takes 3-5 workdays to ship in-stock items, and orders requiring additional services may take longer.
GolfWorks provides an order confirmation and shipment confirmation email with a tracking number. You can use this tracking number to monitor your package's delivery status.
If your GolfWorks order is delayed or past the estimated delivery date, you should contact their Customer Service team within 7 days. They will assist in tracking and locating your package.
Yes, Canadians can place orders with GolfWorks USA, and they will be contacted with details on how to process the order and any additional costs.
