Nina Caldwell
Golf Locker offers a subscription service called My Golf Locker, which provides hand-picked golf apparel items based on customer preferences. Customers can set their budget and frequency of shipments during the initial account setup, but these can be changed at any time. While the service offers free shipping and returns, customers may need to cancel or skip a shipment for various reasons. This paragraph aims to provide an overview of the Golf Locker service and sets the context for exploring how customers can cancel their subscriptions.
| Characteristics | Values |
|---|---|
| Shipping charges | None |
| Returns | Full refund including free return shipping within 14 days of receipt |
| Return of items | Items must be in the same condition with all tags included |
| Return shipping charges | Customer pays for return shipping if exchanging a product for a different size or colour |
| Return procedure | Log into your account, click the "Returns" link, choose the items to return, the reason for the return and how you would like the exchange handled |
| Return address | Golf Locker, Attn: RETURNS, 6200 North Dale Mabry Hwy, Tampa, FL 33614 |
| Return frequency | Customer can choose the frequency of shipments during account setup and can change it at any time |
| Return budget | Customer can set their budget during initial account setup and can change it at any time |
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What You'll Learn
Cancelling Golf Locker shipments
- Log in to your My Golf Locker account: Access the Golf Locker website and log in to your personal account using your credentials.
- Navigate to the "Update My Profile" section: Once logged in, locate and select the "Update My Profile" option. This will allow you to make changes to your profile settings and preferences.
- Choose "Shipment Budget & Frequency": From the dropdown menu at the top of the page, select the "Shipment Budget & Frequency" option. This is where you can adjust the frequency of your Locker shipments.
- Modify your shipment frequency: In the "Shipment Budget & Frequency" section, you can specify which months you would like to receive a Locker shipment. You can choose to receive shipments less frequently or extend the interval between shipments.
- Update your profile: After making the desired changes to your shipment frequency, review and update your profile to save the changes.
It is worth noting that Golf Locker offers flexibility in managing your shipments. You can choose to keep the items from your Locker shipment or return them for a full refund, including free return shipping. Additionally, Golf Locker provides a Locker List feature, allowing you to preview your next Locker and suggest preferences. This option ensures that you receive items that align with your tastes and requirements.
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Returning items
Golf Locker offers a 14-day window for customers to return or exchange items free of charge. To be eligible for a refund or exchange, items must not have been worn, must not show any signs of wear, and must have all original tags and packaging. This policy does not apply to items that are customised through My Golf Locker.
If you need to return items that were delivered directly from the manufacturer, you must contact Golf Locker via email to request a FedEx return shipping label. For items that arrived in a My Golf Locker box, you can use the prepaid FedEx return shipping label included with your shipment.
Golf Locker's returns address is:
Golf Locker
Attn: RETURNS
6200 North Dale Mabry Hwy, Tampa, FL 33614
When returning items, do not damage the original boxes by applying tape or any other sticker or writing to them. Print a copy of the email Golf Locker sends back with your RA# and put it in the box with your return. You will receive important emails concerning your return or exchange, so make sure to add [email protected] to your safe list.
Golf Locker charges a restocking fee for returns received after 60 days from the Locker ship date. Returns received after 180 days will not be refunded, and a gift certificate will be issued instead, reflecting a 50% restocking fee.
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Exchanging items
Once you have submitted your request, you will receive an email with an RA# and instructions on how to proceed. It is important to ensure that the email address [email protected] is added to your safe list so that you receive these important emails. Print a copy of the email and include it in the box with the items you are exchanging.
Make sure that the RA# is clearly visible on the outside of the box, preferably written in large, black lettering. Golf Locker's return address is:
> Golf Locker
> Attn: RETURNS
> 6200 North Dale Mabry Hwy, Tampa, FL 33614
It is important to note that items must not have been worn outside or show any signs of wear to be eligible for an exchange. Additionally, all original tags and packaging must be included with the returned item. Customers are responsible for all shipping charges for exchanges, and any international customs charges.
If you need to exchange an item that arrived directly from the manufacturer, you can send Golf Locker an email to request a FedEx return shipping label. It is also worth noting that items with custom embroidery or logos are not eligible for exchange.
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Changing your budget and frequency
Firstly, log in to your account and select 'Update My Profile'. From the dropdown menu, choose 'Shipment Budget & Frequency'. This is where you can adjust the months you'd like a Locker sent to you, and how often. You can also update your favourite brands, shipping address, payment information and sizing.
You can also change your budget at any time. During your initial account setup, you would have told Golf Locker how much you wanted to spend per Locker shipment. This can be altered by following the same steps as above and changing the budget amount.
Golf Locker will hand-pick a selection of items for you based on your responses, the time of year, and your location. You can also tell them what you would like to see in your next Locker, or let them do the shopping for you. You can also browse and shop on your own from your personal shopping page, which shows items that fit your style and size from your desired brands.
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Updating your profile
During your initial account setup, you will have completed a My Golf Locker Patron Profile questionnaire, which will have included information about your style, favourite brands, budget, and how often you would like to receive a Locker. You can change any of these preferences at any time.
If you would like to preview your next Locker, you can do so using the Locker List feature. You can also request to see specific items in your next Locker, or you can let My Golf Locker do the shopping for you based on your profile.
My Golf Locker offers free shipping on all orders and returns, and there is no obligation to keep anything you receive. If you are not completely satisfied with your purchase, you can return it for a full refund, minus shipping charges, within 60 days of purchase.
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Frequently asked questions
To cancel your Golf Locker subscription, log into your account and choose "Shipment Budget & Frequency" from the dropdown menu. From there, you can adjust the months you would like to receive a Locker.
Yes, Golf Locker offers refunds for purchases returned within 60 days of the order date. The item must be in its original condition with all tags still attached and must not have been worn outside.
Log into your account and click on the "Returns" link to view the items eligible for return. Follow the steps to select the item(s) you wish to return and the reason for the return. You will then receive an email with your RA# and return instructions.
Yes, Golf Locker offers exchanges for items returned within 60 days of the order date. Please note that you will be charged for return shipping for the new product.
